[Error Code] HP DESIGNJET Z5400 error 8:11

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Hi all,

I have a customer with a HP designjet Z5400 error 8:11 coming up on it. On startup the display shows 1% for a few minutes then the error comes up.

Customer replaced formatter and HD off their own bat so I don't know if they followed correct procedures.
HP help line told them to remove formatter and replace...

[Phil B.]

Re: HP DESIGNJET Z5400 error 8:11

Hi all,
I have a customer with a HP designjet Z5400 error 8:11 coming up on it. On startup the display shows 1% for a few minutes then the error comes up.
Customer replaced formatter and HD off their own bat so I don't know if they followed correct procedures.
HP help line told them to remove formatter and replace...

sounds like they: Didn't get the right one or HDD was NOT an HP ( format n loaded )

love when idjets do something.. then expect us to 'fizz it"

[Printmend]

Re: HP DESIGNJET Z5400 error 8:11

Hi Phil,

They got the correct parts alright, would you have to format the HD before replacing it? Both HP parts from approved reseller I believe..
Could be messy alright trying to fix their problems when not involved from the start ......

[Phil B.]

Re: HP DESIGNJET Z5400 error 8:11

Could be messy alright trying to fix their problems when not involved from the start ......

no doubt .. i hate like HELL having to go behind a TECH never mind an " end user tech"

most times the HDD has something special dont thing it can be blank..Kiran Otter would be best on this subject tho.. PM him.. or maybe he''s see the thread

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Re: HP DESIGNJET Z5400 error 8:11

OK thanks

[Kiran Otter]

Re: HP DESIGNJET Z5400 error 8:11

I just went through this with a T1100. The manual says it's the front panel but I can probably guarantee that's not the problem.

In my case it was the electronics module. Not the formatter or hard drive. I tried the drive first, then a new formatter.. both gave the same error. The electronics module (with a power supply) fixed it. (I didn't try just the formatter without the power supply. I don't believe the PSU was the issue.)

The HP parts store has it for $350 on exchange, with the PSU.

firefox_2019-02-05_08-02-59.jpg

Kiran

[Kiran Otter]

Re: HP DESIGNJET Z5400 error 8:11

And just an aside; I went to replace the belt in this T1100. It was powered on with a 86:01 error when I got there. I turned it off, replaced the belt. The tensioner broke so I had to get another one and come back. Then when powering it up, it gave 08:11. I got a HD and came back, no luck. I got a formatter and came back, no luck. I got the EMOD and finally, it started up. So 5 trips for a belt job.

I even asked a couple of people what they thought the problem was and they both said hard drive. But you can usually hear the hard drive clicking if it's bad, and I didn't hear anything other than the normal whirl and chatter as it did its thing. So, don't rule out the hard drive or formatter. I just went down the road of least expensive part to the most.

The original formatter & HD worked just fine.

Kiran

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Re: HP DESIGNJET Z5400 error 8:11

OK Kiran thank you very much for your help.
I will let you know how I get on.

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Re: HP DESIGNJET Z5400 error 8:11

OK I tried the electronics module with the PSU and it is still doing the same thing......
Any more ideas out there???

[Phil B.]

Re: HP DESIGNJET Z5400 error 8:11

OK I tried the electronics module with the PSU and it is still doing the same thing......
Any more ideas out there???

He already said HDD

Sent from my SM-G960U using Tapatalk

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Re: HP DESIGNJET Z5400 error 8:11

HD and formatter tried too...

[Phil B.]

Re: HP DESIGNJET Z5400 error 8:11

HD and formatter tried too...

sorry guess I missed that post..

I digress

[Kiran Otter]

Re: HP DESIGNJET Z5400 error 8:11

I'm sorry the EMOD didn't take care of it. I would have bet money on that fixing it. You may have an actual bad control panel then.. or the ribbon cable is damaged.

Kiran

[Kiran Otter]

Re: HP DESIGNJET Z5400 error 8:11

And, I apologize, I should have paid more attention to the model number. Did you follow the directions in the service manual for troubleshooting the 08:11 error using the formatter LEDs?

T790, T1300, Z5400, T2300 Troubleshooting system error 0811.pdf

Kiran

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