HP T1300PS "edge not found"

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  • jwrycza
    Office Systems Expert

    VIP Subscriber
    50+ Posts
    • Sep 2013
    • 88
    #1

    HP T1300PS "edge not found"

    Looking for some help here. This machine will start to load the paper in either carriage but after pulling it in so far, it comes up with an "edge not found" message and says to reload the paper. I tried to calibrate the single sheet sensor but it failed. The user says to started out occasionally and they would reload the paper and it would work for a few days but, now it is constant. I am a Konica Minolta trained tech but, I did train on the HP 4000, 5000, and 8000XLs.
    Tags: days, edge, paper, reload
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22798
      #2
      Re: HP T1300PS "edge not found"

      Originally posted by jwrycza
      Looking for some help here. This machine will start to load the paper in either carriage but after pulling it in so far, it comes up with an "edge not found" message and says to reload the paper. I tried to calibrate the single sheet sensor but it failed. The user says to started out occasionally and they would reload the paper and it would work for a few days but, now it is constant. I am a Konica Minolta trained tech but, I did train on the HP 4000, 5000, and 8000XLs.
      Sounds like paper sensor not working.. do you have error code?
      what kind of paper?
      so many details missing

        Comment

        • jwrycza
          Office Systems Expert

          VIP Subscriber
          50+ Posts
          • Sep 2013
          • 88
          #3
          Re: HP T1300PS "edge not found"

          Originally posted by Phil B.
          Sounds like paper sensor not working.. do you have error code?
          what kind of paper?
          so many details missing
          Sorry. The user said it had an 86.01 code originally that disappeared and has not came back. It makes no unusual noise when starting up. They are also using plain white paper which they have been using for a couple years.

            Comment

            • Kiran Otter
              Service Manager

              Site Contributor
              1,000+ Posts
              • Dec 2013
              • 1100
              #4
              Re: HP T1300PS "edge not found"

              It's a problem with the line sensor in the carriage. You can replace it. Q6683-67004 $36 from HP. When you remove it, look at it and see if it's clouded with ink, that would be why it can't see the paper edge. If it looks OK, still replace it and see if it works. Could also be the carriage PCA but start with the least expensive part first.

              Kiran

                Comment

                • jwrycza
                  Office Systems Expert

                  VIP Subscriber
                  50+ Posts
                  • Sep 2013
                  • 88
                  #5
                  Re: HP T1300PS "edge not found"

                  Originally posted by Kiran Otter
                  It's a problem with the line sensor in the carriage. You can replace it. Q6683-67004 $36 from HP. When you remove it, look at it and see if it's clouded with ink, that would be why it can't see the paper edge. If it looks OK, still replace it and see if it works. Could also be the carriage PCA but start with the least expensive part first.

                  Kiran


                  Thank you, Kiran! You were right on the money! I got the sensor yesterday and replaced it and she took right off. Thank you again!

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