HP M880 41.07.12 (13/14)

[Lasersupplies]

I constantly get this error message on this device when i do duplex jobs.

I have changed the DC Controller, duplex unit, all pick up assemblies but yet i still receive this message.

This model is really starting to drive me up the wall. I have also upgraded all the firmware.

POS

[Lasersupplies]

Re: HP M880 41.07.12 (13/14)

I got this error sorted should anyone need assistance in the future.

V

[ntbann]

Re: HP M880 41.07.12 (13/14)

I got this error sorted should anyone need assistance in the future.

V

Thanks for the insite but you gave no one any useful information!

[Kay-manie]

Solution for the error issue 41.07.12.

The problem is caused by conflicting paper size settings that must be uniform between the Printer and the Computer.
The 3 settings below must be similar on both equipments.

Paper Size,
Paper Source, Tray 2
Paper Type, Plain

Have fun working Guys.

[Phil B.]

Re: HP M880 41.07.12 (13/14)

I got this error sorted should anyone need assistance in the future. V

great to hear you fixed.... What did you do to fix it?

[Lance15]

Re: HP M880 41.07.12 (13/14)

Yeah......would be nice to know what you did. We have a customer with 2 of these on each floor of a 4 or 5 floor building!

WHATS THE FIX!?

[Phil B.]

Re: HP M880 41.07.12 (13/14)

1Week after the claim of FIX was made...

no mention of WHAT fixed...

shoulda looked at posts/rep power

guess he never reports back

[Lasersupplies]

Re: HP M880 41.07.12 (13/14)

Apologies, i wasn't aware that there was others following or needing this fix.

The fault lies with the duplexing feed assembly (A2W75-67911)

The whole assembly can be changed or you can remove it and clean the rollers on the backside of the unit. (fine sandpaper and rubber roller restorer has worked for me)

I have tried uploading pictures but this site makes it very difficult to do such a thing. I will continue to try to get these uploaded.

If anyone has a part number for the rollers that would also be useful.

Hope this helps the rest of you out.

V

[Lasersupplies]

Re: HP M880 41.07.12 (13/14)

IMG_20190520_111219-min.jpgIMG_20190520_111626-min.jpg

Please see above images, i have compressed images

[geemcdoo]

Re: HP M880 41.07.12 (13/14)

Apologies, i wasn't aware that there was others following or needing this fix.

The fault lies with the duplexing feed assembly (A2W75-67911)

The whole assembly can be changed or you can remove it and clean the rollers on the backside of the unit. (fine sandpaper and rubber roller restorer has worked for me)

I have tried uploading pictures but this site makes it very difficult to do such a thing. I will continue to try to get these uploaded.

If anyone has a part number for the rollers that would also be useful.

Hope this helps the rest of you out.

V

Great fix, worked for me

[Kay-manie]

Re: HP M880 41.07.12 (13/14)

Please note that any error beginning with 41.*.*.* is never hardware issue.
The user had mentioned changing the 'duplex unit, all pick up assemblies but yet i still receive this message'.

Maybe something else happened to solve the settings as you were changing the hardware.

Kay-manie.

[Lasersupplies]

Re: HP M880 41.07.12 (13/14)

Please note that any error beginning with 41.*.*.* is never hardware issue.
The user had mentioned changing the 'duplex unit, all pick up assemblies but yet i still receive this message'.

Maybe something else happened to solve the settings as you were changing the hardware.

Kay-manie.

Hi Kay-manie, the response you gave sounds like something directly from a "hp support technician" sitting behind a desk with zero qualifications. Who cant tell the difference between a printer and a laptop.

I initially followed hps instructions of "make sure the paper guides are correct" and that "the right paper size is selected"

If you notice in my original post that i state it happened only when duplexing! what software selection must i select to rectify this? I tried firmware, software, drivers, settings, cold reset etc. to no avail.

By trial and error i can confirm that the fix was 100% the duplexing feed assembly. The pages were slipping causing a 41.xx error.

V

[Kay-manie]

Re: HP M880 41.07.12 (13/14)

Thank you SeniorTech,

You might have a point in your logical approach, but in all my 20years of Printer repairs, I have never changed any part to resolve a 41.xx.xx error.
Plus, here in Africa, and maybe in your country, a quack tech nevers opens a HP M880. It costs like a car.