Good morning! My customer replaced the Gray ink in this machine and a message came up saying "cartridge failure" so, he replaced with another and got the same message. They are both brand new OE inks. When he goes to the panel and pages through the colors, the gray says it expired in 1970! The manufacture date is less than a year ago. He believes it is a machine issue. Can I get around this at all? This machine is down without the gray. Can anyone help??
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Re: Designjet T1300 Ink issue
Remove all of the inks and then insert the grey cartridge and see if they get the same result. It may be a problem with a neighbor cartridge.
I would also update the firmware if it's not up to date. The 500/800 had a similar issue lately with it misreading the dates on the supplies.
Kiran -
Re: Designjet T1300 Ink issue
I ran all the ink supply tests and they all passed. I did find a cartridge that lasted a week before coming up with the "cartridge failure" message and now, found another that is working so far. 5 failed cartridges? Seems really odd!Comment
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Re: Designjet T1300 Ink issue
It happens. The only other thing you can try is put the cartridges in another printer and see if they behave differently.
KiranComment
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Re: Designjet T1300 Ink issue
I had a T790 that kept giving me fits like that. Bought a new cartridge and it registered the date as 12-31-1969, a Unix thing. This one explanation I've found:
I'm not programmer or computer savy when it comes to this stuff so don't know if that's all the explanation there is. But I do know that I went through a couple cartridges like that (brand new, OEM, unexpired according the date on the box) and it wouldn't accept either. Got rid of the printer for parts after that. Updating firmware was no help. Didn't have much money into it and wasn't worth the time to go deeper into replacing parts since I would never get the money out of it.
Hopefully others may have a more detailed explanation.Comment
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