MFP P77749-60Z

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  • rigthejig
    Technician
    • Jan 2015
    • 14

    [Misc] MFP P77749-60Z

    Hi all, how do you get into service mode on this HP MFP P77749-60Z Page Wide machine, it has an error code 62.12. 51, print head lift motor error.
    Thanks Rigthejig.
  • aAandy
    Trusted Tech

    Site Contributor
    250+ Posts
    • Apr 2012
    • 356

    #2
    Re: MFP P77749-60Z

    Originally posted by rigthejig
    Hi all, how do you get into service mode on this HP MFP P77749-60Z Page Wide machine, it has an error code 62.12. 51, print head lift motor error.
    Thanks Rigthejig.
    this model name makes no sense to me - get the product code from the label on the back

    Comment

    • rigthejig
      Technician
      • Jan 2015
      • 14

      #3
      Re: MFP P77749-60Z

      Hi,
      on the plate on the left hand door the "Regulatory Model Number is VCVRA-1703, if it makes any sense.

      Thanks
      Rigthejig.

      Comment

      • Lance15
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jun 2015
        • 1069

        #4
        Re: MFP P77749-60Z

        HP PageWide Pro 772dn Multifunction Printer (Y3Z54B)

        The model name is ALWAYS stamped right on the front of the product.

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069

          #5
          Re: MFP P77749-60Z

          Service menu PIN: 05075017

          62.12.51.pdf

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