HP P3015 tray 2

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  • nathicana
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2008
    • 322
    #1

    HP P3015 tray 2

    This HP P3015 jams every time from tray 2 the standard drawer. Rollers don't turn at all. Paper feeds from tray 1.

    Jam is 13.01.00

    I can hear a thump when testing pickup solenoid for tray 2. Previous tech replaced solenoid and pickup roller.

    I'm interested in troubleshooting tips
    Tags: p3015, pickup, previous, solenoid, tray
    • buf7579
      Technician
      • Jan 2014
      • 12
      #2
      Re: HP P3015 tray 2

      Originally posted by nathicana
      This HP P3015 jams every time from tray 2 the standard drawer. Rollers don't turn at all. Paper feeds from tray 1.

      Jam is 13.01.00

      I can hear a thump when testing pickup solenoid for tray 2. Previous tech replaced solenoid and pickup roller.

      I'm interested in troubleshooting tips
      Tray 2 pickup assembly is likely shot. RM1-6268 is the part number.

      Instructions for replacing:

      https://www.laserpros.com/img/TechTips/tray-2-pick-up-assembly-removal-and-replacement.pdf

        Comment

        • nathicana
          Trusted Tech

          Site Contributor
          250+ Posts
          • Aug 2008
          • 322
          #3
          Re: HP P3015 tray 2

          Originally posted by buf7579
          is likely shot. RM1-6268 is the part number.

          Instructions for replacing:

          https://www.laserpros.com/img/TechTi...eplacement.pdf
          Thanks. I took the ECU board out so I could test the Tray 2 pickup assembly manually. If I turn the drive system and actuate the pickup solenoid the unit feeds paper so I think it is okay.

          Maybe the solenoid isn't pulling all the way even though I can hear a sound. It is brand new though.

          This printer is displaying a "Used toner" message. Could the message be preventing the control board from turning on the tray 2 solenoid during printing?
          I need to be able to watch the solenoid during a print cycle but I don't see a way.

            Comment

            • nathicana
              Trusted Tech

              Site Contributor
              250+ Posts
              • Aug 2008
              • 322
              #4
              Re: HP P3015 tray 2

              The printer is now working, here's what happened:

              I had the printer disassembled in order to inspect the feed system for drawer 2.

              After finding no apparent mechanical problems I reassembled the printer and turned it on.

              During initialization the printer displayed a 49.4C02 code and restarted on its own.

              It took a fair amount of time to come to ready then everything started working again.

              There were no pending print jobs and I had done firmware before taking the printer apart.

              The original symptom was no rotation of drawer 2 pickup rollers with jam 13.01.00

                Comment

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