CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

[Gck303]

Hello,

I have very recently fixed a 59.F0 fault. I did this by disassembling the printer and cleaning the solenoid. It took two attempts, but I got there in the end!

During the process I have managed to upset the duplex mechanism. Now when I try and print via duplex I get a 13.12.00 error. The printer works fine when not in duplex mode.

The support manual suggest that this is a SR8 (to-of-page) fault, but it seems to be okay. The sensor (A) normally shows a 1 when running the diagnostic mode and then turns to a 0 when I put a piece of paper in front of the sensor.

What could be wrong?

Where do I go next?

Many thanks, George

[Phil B.]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

Hello, I have very recently fixed a 59.F0 fault. I did this by disassembling the printer and cleaning the solenoid. It took two attempts, but I got there in the end!
During the process I have managed to upset the duplex mechanism. Now when I try and print via duplex I get a 13.12.00 error. The printer works fine when not in duplex mode.
The support manual suggest that this is a SR8 (to-of-page) fault, but it seems to be okay. The sensor (A) normally shows a 1 when running the diagnostic mode and then turns to a 0 when I put a piece of paper in front of the sensor.
What could be wrong? Where do I go next? Many thanks, George

I would disassemble the unit, carefully checking the alignment of the parts previously removed.. make sure nothing is blocking movement of paper/sensors. Check for pinched harnesses.

Clearly if you had a 59.xx error before, now that symptom is gone but another has risen up, it is something wrong in the reassembly process. No biggie we have all done it at least once in our careers. Make sure you review the **NOTES** in the manual.

IF you can take pics of a working unit to compare with, that would be ideal!

good luck

[Gck303]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

I would disassemble the unit, carefully checking the alignment of the parts previously removed.. make sure nothing is blocking movement of paper/sensors. Check for pinched harnesses.

You know, I have done this. Well, I have had a good look around and looked for trapped cables etc. I hesitant to take it apart for a third time, just incase I make it worse.

Is there anything that can be done to identify the cause of the issue?

[Phil B.]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

You know, I have done this. Well, I have had a good look around and looked for trapped cables etc. I hesitant to take it apart for a third time, just incase I make it worse.

Is there anything that can be done to identify the cause of the issue?

Well sounds like it's time to study the manual.

Sent from my SM-G960U using Tapatalk

[Gck303]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

Well sounds like it's time to study the manual.

Sent from my SM-G960U using Tapatalk

I have! Why would you assume I have not spent half a day reading, re-reading the manual. Checing all the diagnositic tests, reassembling the printer and trawling thorugh the internet forums to see if someone has already had this issue.

Only after exhausting the information to hand have I made an enquiry here.

Thanks.

[Phil B.]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

I have! Why would you assume I have not spent half a day reading, re-reading the manual. Checking all the diagnostic tests, reassembling the printer and trawling thorough the internet forums to see if someone has already had this issue.
Only after exhausting the information to hand have I made an inquiry here. Thanks.

sorry to have ruffled your feathers...

frankly we get end users .. real newbie techs .. IT techs (copier repair wannabe's)...

and as an experienced copier/printer tech/manager of several decades,
It comes by my nature to question: What has been done/not...
read the manual? ( you hadn't really mentioned it ) ..
follow procedure in manual ( hadn't mentioned that either )..

again, sorry to have asked too many pertinent questions of you.

[tsbservice]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

We are plagued with endusers asking nonsense questions on daily basics.
Actually Phil was quite peaceful/helpful with you.
Just because you read the manual and disassemble printer that not make you tech.
Duplex sensor may appears to be working but your problems may be mechanical ie.
Find if possible another one(printer) and compare problematic section.
Many experienced techs including me fell in that trap, so-called tech-induced-mistake.
Best way to solve them is, stop and take another look.

[Phil B.]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

We are plagued with endusers asking nonsense questions on daily basics.
Actually Phil was quite peaceful/helpful with you.
Just because you read the manual and disassemble printer that not make you tech.
Duplex sensor may appears to be working but your problems may be mechanical ie.
Find if possible another one(printer) and compare problematic section.
Many experienced techs including me fell in that trap, so-called tech-induced-mistake.
Best way to solve them is, stop and take another look.

Thanks for covering my six Brother... yes I have been told in the past that I am too harsh on the posters, so i have tried to be a gentler kinder 'Pooh Bear'.

As I stated.. WE ALL make that T.I.P. tech induced problem.

And with only 3 posts I was not sure with whom I was dealing. Hell I don't even think i tossed a red card!

[Gck303]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

It comes by my nature to question: What has been done/not...
read the manual? ( you hadn't really mentioned it ) ..
follow procedure in manual ( hadn't mentioned that either )..

Thanks. ;-)

I try to never post on these forums unless I have spent a good few hours trying to get to the bottom of it. And will normally have slept on it too.

I work in IT, so I totally get your response. Next time I post to one of these forums I will be clearer and explain the normal steps that have been taken. That will avoid your quite natural assumption that I have not bothered!

[theengel]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

Getting to that solenoid requires a LOT of unplugging. Perhaps a motor or sensor not plugged in? The wires snake back into the machine and hide there so you can't see them.

I can't remember if that machine uses the fuser drive in order to run duplex. Actually, I guess it would have to, if the paper comes out and then has to enter back in. If the gears are goofed up, then it won't work. Is that what's happening? Or does the paper never even make it out of the tray?

[Lance15]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

I can't remember if that machine uses the fuser drive in order to run duplex.

I believe it does. With it being the 'X' model (all extras included). Had a similar issue on a CP4525. One of the techs ordered a refurbished fuser drive assembly and installed it. The printer kept telling him the ITB wasn't installed. After installing a NEW assembly, it worked fine. If I'm going to tear a printer apart THAT FAR, I'm going to replace with a NEW part. I wouldn't try the re-pad the solenoid fix that deep.

[theengel]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

I believe it does. With it being the 'X' model (all extras included). Had a similar issue on a CP4525. One of the techs ordered a refurbished fuser drive assembly and installed it. The printer kept telling him the ITB wasn't installed. After installing a NEW assembly, it worked fine. If I'm going to tear a printer apart THAT FAR, I'm going to replace with a NEW part. I wouldn't try the re-pad the solenoid fix that deep.

I second this. The only catch is, on some of these machines, you can reach the solenoid without taking the lower power supply or the main drive assembly off. So it saves maybe forty five minutes of work to just take the solenoid off and repad it. But there's no guarantee that it's the solenoid. In fact, every time I take one apart, I test the solenoid, and most of the time, they don't seem to stick. Maybe I'm just not pressing them hard enough... maybe heat has something to do with it. IDK. But the first time I had to pull one of these off the machine, the problem had nothing to do with the solenoid:

HP CP3525 - 59.F0

[Lance15]

Re: CP3525x will not print in duplex - 13.12.00 JAM IN RIGHT DOOR

I know......and your DEFINITELY right about cable connectors "hiding out" when you try to reinstall the DC Controller.

I think I posted pictures of a solenoid I pulled out of a CP4525 in that post. It seemed NOTHING was wrong with the padding on the solenoid. It didn't stick and the pad still looked "squishy". I think maybe there's something physically wrong with the solenoids. I think in the about 20 or so (duplex & simplex) that we've done, we've only had one recall and had to install another new drive assembly.