HP 3035 Cassette

[tech07]

Never worked on a 3035 before, so I ask this.
Letter paper tray 2. does not release and spring the paper up to the rollers.
I see how it is supposed to work but inserting the cassette just doesn't release the plate.
I see nothing wrong at all and am wondering if the two metal plates on the bottom of the printer might be bowed
even though they look straight.
I have years of copier experience but just inherited 67 hp printers.
On these I'm a rookie.
Any input on this cassette thing.
When cassette 2 is inserted, the metal plate stay down and doesen't lift.
My world now includes HP along with Kyocera, Toshiba and Lexmark
???

[Lance15]

Re: HP 3035 Cassette

What I see most of the time is the "paper amount flag hook" (for lack of better terminology) gets dislodged. Here is a picture of what I'm talking about should look like. Half of the hook should be on top of the plate and the other half of the hook underneath it.

20191121_065300.jpg

[BaconSteve]

[tech07]

Re: HP 3035 Cassette

Ok. The paper present sensor was moving freely like it should but was too far to the right. Sliding it back in place resolved it.
I also realized the paper doesn't lift when you insert tray. That's normal.