Customer brought unit to us for Print quality problem , using aftermarket toners , I figured this was the problem , but when I tried to run some pages from internal routines it jams every time . Paper feeds out of cassette up to fuser , crumples up a bit , never enters fuser and then stops and gives jam code 13.B9.D2 . Manufacture date was April 2019 , so I think it is still under warranty . I pulled the fuser and hand rotated it , the fuser film hesitates at one point and stops turning , the press roller turns the whole time . I am thinking the fuser has failed . Thoughts ? Thanks as always , Ark .
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Re: Color Laserjet Enterprise M553
● The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the
drum drive or the white collar that holds the toner cartridge in position has broken.
● Fuser drive or delivery issue.
1. Determine where the Jam is located.
2. Open upper right door and check under the toner cartridge.
3. Remove the fuser and check for media or obstructions.
Media Stopped before Fuser
1. Thoroughly check the duplex paper path and the ITB/Transfer area for issues with rollers, jammed paper
or any potential obstructions that might be causing the jam
2. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if necessary.
3. Inspect the Transfer feed assembly for debris or damage. Replace Right door sub Assembly.
Media Stopped In or At the Fuser
CAUTION: The fuser might be HOT.
1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or
damage. Replace Fuser as needed.
2. Verify that fuser inlet guide is not detached or broken
3. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
4. Test the Fuser Delivery sensor (SR9) using the manual sensor test to verify the sensor is functioning
correctly. If it is not, replace the fuser.
5. Touch Component Test.
6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they
are not, replace the Fuser Motor Assembly.
If media Did not Stop "IN FUSER" or at "Toner/Transfer Area.
1. Check paper path between transfer area and the fuser.
2. Inspect the small belts in the paper path between the Transfer Roller and the fuser for damage or
movement issues. Replace if necessary.
290 Chapter 2 Solve problems
3. Check if Belts are worn, dirty or damaged.
4. If media has stopped in this area and will not progress beyond the feed guide assy clean or replace the guide assyTechie
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