HP PageWide P777x0 not waking from hibernation

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  • KayDot
    Technician
    • Jul 2020
    • 12

    [Misc] HP PageWide P777x0 not waking from hibernation

    Hi,

    We have a few of these devices in the field, and a fair bit of them requires a powercycle in the mornings to wake up from hibernation.
    Different firmware versions have been tried, the sleep timeout has been set to 2hrs, the wake-up feature has been enabled for every morning, and different power sockets has been tried - all to no avail.

    When contacting HP they tell us to change either the formatter or the display, this has also been tried - also to no avail.

    Has any of you experienced this, and if yes, found a way around it?

    Cheers,
  • Venom
    Technical/IT Support

    500+ Posts
    • Nov 2009
    • 765

    #2
    Re: HP PageWide P777x0 not waking from hibernation

    Uncheck the sleep mode so it doesn't engage
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

    Comment

    • KayDot
      Technician
      • Jul 2020
      • 12

      #3
      Re: HP PageWide P777x0 not waking from hibernation

      Originally posted by Venom
      Uncheck the sleep mode so it doesn't engage
      Good call, but unfortunately that isn't an option (as far as I see it);
      pwoersavesettings.JPG

      Unless of course there's an option somewhere on the P777x0 series that I don't know of (Which is highly likely )

      Comment

      • Venom
        Technical/IT Support

        500+ Posts
        • Nov 2009
        • 765

        #4
        Re: HP PageWide P777x0 not waking from hibernation

        log into EWS, settings> energy save settings> optimum speed/energy usage> change save energy to faster first page
        IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • Venom
          Technical/IT Support

          500+ Posts
          • Nov 2009
          • 765

          #5
          Re: HP PageWide P777x0 not waking from hibernation

          this prevents deep sleep from preventing wake up on network
          IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

          Comment

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