HP Designjet T120 - after print head replacement troubles

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  • spree
    Trusted Tech
    • Jun 2012
    • 211

    #1

    HP Designjet T120 - after print head replacement troubles

    Hello, HP designjet T120 has error: "there is a problem with ink or print head". Byu genuine new printhead: replaced new printhead with new cartridges (it comes with them together in one package). Then turn ON and happened this trouble: "change cartridges, because cartridges leaks". I tryed another old cartridges, then the "start-up" cartridges from the package of printhead and now still have message: "Not enough ink to complete startup. Open Ink Door to replace indicated cartridges or press OK to insert another PHA", or when I play put out, than in the new printhead, the message is: "To setup a new printhead, the system requires replacing all the existing cartridges for brand-new ones.". Please help.
  • Kiran Otter
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2013
    • 1100

    #2
    Is there an actual ink leak? The only thing I can recommend is to return the new PH as defective, and get another one and try again.

    Kiran

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    • spree
      Trusted Tech
      • Jun 2012
      • 211

      #3
      Originally posted by Kiran Otter
      Is there an actual ink leak? The only thing I can recommend is to return the new PH as defective, and get another one and try again.

      Kiran
      Yes, I send the printhead for quarantee (no leaking).

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