[Error Code] 62.04.02 on an HP PageWide Enterprise Color Flow MFP 586xh

[Lor Nicotero]

This code is not in the service manual, so it has no solution either. The screen says something to do with the print head?
The only thing I can find is a list of codes that have gibberish next to it, which says will help determine the resolution. Huh?
I am the technician that is supposed to fix this thing.
Here's part of the list I found for this error
62.0F.YZ, 62.0X.YZ, 62.11.YZ, 62.12.YZ
The print engine has encountered an error. Print head and Ink Delivery Errors.

• 62.0X.YZ Printbar failed

62.0x.02

Indicates die number; between 0-9.

PEN_NO_PEN_IO

Any help would be greatly appreciated. HP support basically listed the same thing with no resolution. Thank you

[Lance15]

Re: 62.04.02 on an HP PageWide Enterprise Color Flow MFP 586xh

From the latest CPMD:

62.x Error.pdf

[Lor Nicotero]

Re: 62.04.02 on an HP PageWide Enterprise Color Flow MFP 586xh

Thank you. That is a bit better than what I've found, but it still doesn't give me a resolution if the firmware upgrade doesn't work. The printer is not under warrantee, so HP won't talk to me. I AM the technician who is supposed to fix this, and I have no support except for what you just sent me - there is no Standard Support Process for me.
Can any one help beyond this?

[ferro10]

Re: 62.04.02 on an HP PageWide Enterprise Color Flow MFP 586xh

I had the same problem on a 586
The only HP solution has been send me the Print Mechanism (PM) G1W41-67901

My advice is to evaluate the activation of some extended warranty otherwise repair can become truly expensive.