hi
i was hoping someone may be able to point me in the right direction. i've got a hp mfc m476dw that keeps paper jamming on tray 2, if i clear the jam it usually prints the second time. i replaced the pacman shaped pickup roller which has helped but its still doing it every 4 or 5 prints. rather than throwing loads of different parts at it, i was hoping someone may be able to point me in the direction of the likely part that needs replacing. it seems to crease/fold the paper at the rea, i've attached pic that shows where the paper is folding and causing the jam and another pic of water the creased paper looks like when partially removed. Anyone got any ideas what's causing the paper to fold and jam like that and what part i need to replace to fix it? any advice appreciated?
thanks in advance20220111_230638.jpg20220111_230626.jpg
i was hoping someone may be able to point me in the right direction. i've got a hp mfc m476dw that keeps paper jamming on tray 2, if i clear the jam it usually prints the second time. i replaced the pacman shaped pickup roller which has helped but its still doing it every 4 or 5 prints. rather than throwing loads of different parts at it, i was hoping someone may be able to point me in the direction of the likely part that needs replacing. it seems to crease/fold the paper at the rea, i've attached pic that shows where the paper is folding and causing the jam and another pic of water the creased paper looks like when partially removed. Anyone got any ideas what's causing the paper to fold and jam like that and what part i need to replace to fix it? any advice appreciated?
thanks in advance20220111_230638.jpg20220111_230626.jpg
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