m401 horizontal lines

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  • bruce 49dcs
    Trusted Tech

    100+ Posts
    • Jan 2017
    • 140

    #1

    m401 horizontal lines

    I just installed a new fuser in my customers m401 it came out great she loved it 2 days later she is getting horizontal lines she switched cartridges with the printer next to it and same thing
    the lines are not evenly spaced like a drum line the fuser is perfect then she said all of a sudden the lines went away so she canceled the call 10 minutes later she called with the lines again
    I had her print a demo page with lots of graphics and the lines where very worse and then she printed a config page and no lines I suspect the laser scanner is going bad a little at a time and will soon be shot do you agree or have any other ideas

    thanks in advance
  • sasopine
    Technician
    • Apr 2021
    • 13

    #2
    Re: m401 horizontal lines

    Can you send photo of test page?

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