HP 4000 Poor Transfer on envelope

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2030
    #1

    HP 4000 Poor Transfer on envelope

    I have a law firm with multiple HP 4000N. The one in question has faded print (transfer) only on envelopes. Another 4000N on site can print same envelopes fine. Looks like there is no way to adjust Tray 1 paper type on this model or increase fuser temp. I bumped the density to +5. I replaced cartridge. I also have a PM kit on order. They don't print envelopes often so I don't know how old this issue is, although they claim it worked at one time. Print jobs originate from Word in the envelope template, they seem to travel through the printer at the correct speed.

    Any tips on this would be appreciated.
    Tags: 4000n, envelope, envelopes, print, transfer
    • copiertec
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jan 2016
      • 2188
      #2
      Re: HP 4000 Poor Transfer on envelope

      In my experiences with the HP 4000 or any model in that series, ( 4200,4250, 4300,4350, etc.) has always wanted to leave a light double image especially on linen envelopes with heavy fonts. On the later series I would put tray 1 envelope into a high fuser mode setting and try to lighten up the transfer voltage. But, like you stated, I do not think the 4000 has that mode, so I would look at the fuser as the cause. I also have noticed on those series that as the fuser wears it has a tendency to transpose the heaver font on to the envelopes.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22996
          #3
          Re: HP 4000 Poor Transfer on envelope

          I just tripped over this yesterday:

          In the PAPER HANDLING MODE > CONFIGURE FUSER MODE > set to YES
          Now you'll see media type selections.

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • JR2ALTA
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2010
              • 2030
              #4
              Re: HP 4000 Poor Transfer on envelope

              Originally posted by blackcat4866
              I just tripped over this yesterday:

              In the PAPER HANDLING MODE > CONFIGURE FUSER MODE > set to YES
              Now you'll see media type selections.

              =^..^=
              This is promising, although I could see/change media type for tray 2. But no option to change media type tray 1 (bypass). Is this what you saw as well?

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22996
                  #5
                  Re: HP 4000 Poor Transfer on envelope

                  What I saw was a page in a manual. I will be interested in what you see. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • JR2ALTA
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Feb 2010
                      • 2030
                      #6
                      Re: HP 4000 Poor Transfer on envelope

                      Arrived with a maintenance kit. Just thing I tried was the transfer roller. Noticed it was the fuzzy style vs the rubber style in the machine. And that was the fix. Made a world of difference.

                        Comment

                        • Drivee
                          Trusted Tech

                          250+ Posts
                          • Nov 2020
                          • 322
                          #7
                          Re: HP 4000 Poor Transfer on envelope

                          Good to know that someone use printers from 1994 year

                            Comment

                            Previous template Next
                            Working...