HP pagewide 477dn error 8B380001

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  • gideon
    Trusted Tech

    Site Contributor
    250+ Posts
    • Dec 2009
    • 283
    #1

    HP pagewide 477dn error 8B380001

    On start up I get the pagewide screen and then it turn to all blue screen with the number 8B380001.
    This error is not in my manual, any idea?
    Tags: 8b380001, error, number, pagewide, screen
    • GIUBOSS
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2013
      • 1385
      #2
      Re: HP pagewide 477dn error 8B380001

      Originally posted by gideon
      On start up I get the pagewide screen and then it turn to all blue screen with the number 8B380001.
      This error is not in my manual, any idea?
      Did the error pop up after transporting the printer?

      Reset the printer

      Turn the printer on, if it is not already on.
      Wait until the printer is idle and silent before you continue.
      With the printer turned on, disconnect the power cord from the rear of the printer.
      Unplug the power cord from the wall outlet.
      Wait at least 60 seconds.
      Plug the power cord back into the wall outlet.
      Reconnect the power cord to the rear of the printer.
      Turn on the printer, if it does not automatically turn on.
      Wait until the printer is idle and silent before you proceed.
      Also, Update the printer firmware

        Comment

        • Crowfeather
          Printer firmware is !&$!

          100+ Posts
          • Mar 2021
          • 130
          #3
          Re: HP pagewide 477dn error 8B380001

          Originally posted by gideon
          On start up I get the pagewide screen and then it turn to all blue screen with the number 8B380001.
          This error is not in my manual, any idea?
          All blue screen faults on the pagewide series relate to firmware issues. If you contact HP they will ask you to reset, then tell you to buy a new machine. (They don't like people fixing their stuff).

          On the Pagewide's there's a preboot menu you can try and access and then do a firmware restore.

          Disconnect Power
          Hold power button in while reconnecting power
          HP logo appears then dissapears - continue holding for 5 seconds
          Release the power button
          Touch Home Button
          Back button
          home button twice
          After new screen appears touch home button
          Press power button to enter MFG mode.

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