I only have a description of this problem to go by. I was there twice, one time right after they said it did it. Each time I could not reproduce the problem.
They report that occasionally when scanning it was having a problem with the first page. (It will do a whole stack if it pulls right away.) The adf sounds like it's clicking and the page looks like it's going in and out a bit before it stops and registers a jam.
I inspected the path and operation of the feeder. The gears mesh and have no broken teeth. Nothing is stuck in the path. They say if they cycle the power, usually it will work again, but sometimes not. I cleaned it up good, did a factory reset and updated to the latest firmware. Tested singles and stacks either by copy or scan function. I can't detect anything obvious, so I wonder if anyone has run across something similar. Or knows of anything I have missed. Thank you for your consideration.
They report that occasionally when scanning it was having a problem with the first page. (It will do a whole stack if it pulls right away.) The adf sounds like it's clicking and the page looks like it's going in and out a bit before it stops and registers a jam.
I inspected the path and operation of the feeder. The gears mesh and have no broken teeth. Nothing is stuck in the path. They say if they cycle the power, usually it will work again, but sometimes not. I cleaned it up good, did a factory reset and updated to the latest firmware. Tested singles and stacks either by copy or scan function. I can't detect anything obvious, so I wonder if anyone has run across something similar. Or knows of anything I have missed. Thank you for your consideration.
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