HP photosmart 3310

[rankinoffice]

i have a error OXC19A0013 on screen and when you start machine its says it wasnt shut down right?Think its something with the ink pumping but cant see any thing wrong with it

[prntrfxr]

HP photosmart 3310

I have never worked on this machine, I don't have a manual for it, nor have I ever seen the error you're talking about. Are you really sure you want me to answer?

Does it go straight to the error when you power it up?
Does the carriage try to find home position?
Will it print a manual test page from the printer? If it only happens from the PC it could be software/driver related. Update to latest versions.
Do the motors turn at all?

General problems with inkjets

Ok...My experience with ink machines has taught me that the capper/pump area has as much to do with the printhead for ink delivery when printing. These should be cleaned.

Most inkjet type machines have one of two different methods for locating home position. You either have the old style with a sensor on one end and a flag on the carriage or you have an encoder strip and a sensor on the back of the carriage to detect the exact position of the carriage. These have to be cleaned, use a soft cloth and water only to clean these as needed.

Clean rollers and pads, blow out paper dust, clean paper path and remove any obstructions.

Motors can go bad, gears can break, carriage shaft can be too dry or too greasy. The main board can go bad and so can power supplies.

Hope this helps you. I know this isn't much of an answer, but you wanted one.

[rankinoffice]

HP3310 errorcode 0xc19a0013

Cheers for getting back to me with your answer,i have totally stripped the machine so that i could check to see if there was a broke cog or something loose? Every thing seems to be fine.I Put it all back together without side panels and power supply board moved to the side.You can see that the pump is turning fine and when the printer head go's to the left hand side the drive cog turns the flaps on/off in top of the printheads.Any ideas?

[prntrfxr]

HP photosmart 3310

does the carriage just go to the left, stop and give you the error? If so make sure the encoder (assume its this as you've not said which type you have) strip is clean. The encoder has tiny lines on it so dont use alcohol to clean it or you'll remove the lines. The lines are read by the sensor on the back of the carriage to tell the printer where the carriage is at all times.

HP's website says this for the error code:
"Solution
Press the On button to turn the printer off.
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on.
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer."

[blackcat4866]

So its a nice, very specific diagnostic. I say, get a manual for starters. I understand that there are members here that sell manuals.