HP Officejet 7410 Scanner Error

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  • JimBeam
    Technician
    • Jun 2006
    • 42
    #1

    HP Officejet 7410 Scanner Error

    Scanner error occurs only while attempting to copy from ADF: original jams in ADF, scanner motor makes grinding noise, and "Scanner Error" is displayed. Scanner functions properly when original is on platen glass! Replacing the ADF feed mechanism didn't help. Is the scanner motor bad? Thanks in advance.
    Where there is no prophetic vision, the people perish.
    Tags: 7410, error, exact, grinding noise, help, occurs, officejet, one, scan problem, scanner, scanner error
    • tbutts
      #2
      Same Exact Problem

      Did you ever find an answer? I have the Exact same issue.

      Thanks!

        Comment

        • nmfaxman
          Service Manager
          Site Contributor
          1,000+ Posts
          • Feb 2008
          • 1705
          #3
          Try to update the firmware from HP.
          I have had 4 of these and it was 50-50 that the firmware worked. Both that worked came back a week later.
          I stopped trying to fix them.
          Why do they call it common sense?

          If it were common, wouldn't everyone have it?

            Comment

            • leroyal
              Expert on The Obsolete
              100+ Posts
              • Sep 2007
              • 156
              #4
              Ink jets blow.
              I know what I know better than anyone else knows what I know.

                Comment

                • richm00
                  #5
                  I had the same problem as described. Turns out the fix is a pretty easy one. You will need to replace the small motor that moves the scanner head. HP will not sell you this part but I got it from I4FInc@gmail.com.

                  The cost was $25 + shipping. If you e-mail them they will give you the particulars.

                  I am by no means an engineer and I did this in about 20 minutes. It involves removing about 12 screws and plugging in the new motor. There is more information here if you are interested.

                  hp officejet 7410 scan problem - fixyourownprinter.com

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