H/P LJ M2727 NF scanner failure number 5

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  • landspeeder
    Trusted Tech

    250+ Posts
    • Feb 2010
    • 355
    #1

    H/P LJ M2727 NF scanner failure number 5

    I just replaced the scanner assembly about 3wks ago for this same error (5)...is there possibly any other cause or is it just the weak poor quality scanner failing again? Customer is a bit bent needless to say....paid us close to $400. p and l

    thanks all!
    You never realize how cheap a professional is until after you let an amateur do it.... and
    if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!
    Tags: 400, assembly, close, customer, error, gently, number, quality, replaced, scan, scanner
    • GC-SCO
      Technician
      • Apr 2008
      • 26
      #2
      you will more than likely have to replace the formatter aswell. When the scanner motor fails it tends to take out the formatter. Have had to do this loads of times

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22999
          #3
          Ouch! That will be difficult to explain to the customer. To appease the customer I'd give the formatter at cost, and throw in the labor. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • landspeeder
              Trusted Tech

              250+ Posts
              • Feb 2010
              • 355
              #4
              Hey BC4866...Ouch is putting it gently........who's got a used formatter..where's my coffee?
              You never realize how cheap a professional is until after you let an amateur do it.... and
              if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22999
                  #5
                  Just so ya know, you don't want a used formatter. This series had a huge issue with formatter boards. The chances of you getting a bad board are very high. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • GC-SCO
                      Technician
                      • Apr 2008
                      • 26
                      #6
                      update the firmware to the latest level also. If the machine is less than a year old HP should cover this with a warranty.
                      Sorry to be the bearer of bad news.

                        Comment

                        • landspeeder
                          Trusted Tech

                          250+ Posts
                          • Feb 2010
                          • 355
                          #7
                          from what I understand she was 1 wk out of warranty when she called H/P and got a flat "to bad" ...whats the cost in the US for a formatter board?
                          You never realize how cheap a professional is until after you let an amateur do it.... and
                          if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22999
                              #8
                              $300. Less if you have an account.
                              HP LaserJet M2727NF MFP Boards

                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • landspeeder
                                  Trusted Tech

                                  250+ Posts
                                  • Feb 2010
                                  • 355
                                  #9
                                  after talking to PC Parts in Toronto and weeping on the phone...they will sell one to me for $170.
                                  They customer wants me to eat it of coarse.....right!!
                                  You never realize how cheap a professional is until after you let an amateur do it.... and
                                  if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22999
                                      #10
                                      Don't do it man. Labor sure. Profit maybe. But not the part cost.

                                      Only if you had inadvertently caused it, which you didn't. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • landspeeder
                                          Trusted Tech

                                          250+ Posts
                                          • Feb 2010
                                          • 355
                                          #11
                                          if I claim the scanner under warranty whats the odds it will work amd maybe the formatter is alright?
                                          You never realize how cheap a professional is until after you let an amateur do it.... and
                                          if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22999
                                              #12
                                              IMHO the odds are against you. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • GC-SCO
                                                  Technician
                                                  • Apr 2008
                                                  • 26
                                                  #13
                                                  Generally what happens is the scanner motor fails causing the formatter to go. What we found in the early days of working on these is we would replace the scanner then have to replace the formatter as well. We tend just to fit both now when we have scanner failures. There is a very and I mean very slight chance that if you leave the new scanner on and update the firmware it might work( the firmware is updated on a regular basis available from HP.COM). If you replace the formatter the machine meter reading and serial number will no longer be there. There are prn files that you can re-input these with if HP will give them to you. These machines are a pile of cack and more hassle than they are worth. It may be cheaper in the long run to buy a replacement and rob the parts you need,or if you have one thats in warranty you can claim the formatter from that..

                                                    Comment

                                                    • landspeeder
                                                      Trusted Tech

                                                      250+ Posts
                                                      • Feb 2010
                                                      • 355
                                                      #14
                                                      well I'm off to do calls...thanks for the input!...till tomorrow
                                                      You never realize how cheap a professional is until after you let an amateur do it.... and
                                                      if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                                                        Comment

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