Designjet 500 error code 0x4110012

[mailderrick]

I dug through service manuals and everywhere else i could think to look and can not come up with this error code anywhere. I thought maybe the guy that took the call wrote it down incorrectly so i called the customer and he walked over to the machine and read off the same code..Anyone have any idea what this is pointing to. I have ideas but all guesses at thispoint based on common problems.
Thank you
Derrick

[prntrfxr]

I'm not that familiar with Designjets. Fixthecopier would be the guy to ask, but maybe its this?

System Error: 41:10
Problem
Description:
Paper-Axis Motor failure.
Corrective Action: Replace the Paper-Axis Motor ⇒ Page 8-84.

In any case you should see if they can display the error log:

Accessing the Error Log Utility
1 Press the ↑ or ↓ key until the front panel displays the Setup Menu and
then press Enter.
2 Press the ↑ or ↓ key until the front panel highlights Log. Press the
Enter key.
Menu
3 Press the ↑ or ↓ key until the front panel highlights Errors. Press
the Enter key.
4 Press the ↑ or ↓ key until the front panel highlights the error code
that you want to see information on. Press the Enter key.
5 The front panel displays information on the selected item.
NOTE To view information on another Error Code, press BACK and
the front panel will return to the previous screen
Menu

hope this helps

[mailderrick]

I have gotten more info. Apparently those codes are not in the service manual because the computer throws this type of error cde and the printer displays it. It had a 21:10 which is a carriage error. Thank you
Derrick

[jeff33]

21:10 is a service station error, replace it and all will be good.
Jeff