Hi guys am working on the above printer and intermitently shows scanner error 5 and 8. I have cleaned all the optics ,lubricated the scanner rod but runs a few copies.when you switch off and on the machine it keeps,checking for the home position and brings the said errors. However ,when you manually push the scanning cursor to the extreme end,and switch on the scanner comes to the home position and gets ready.Assistance requested.Thanks in advance.
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Re: Help with HP Laserjet M2727nf
Check by substitution, the scanner home position sensor for defect. A faulty scanner stepper motor could be another culprit. A service manual for the printer, would be of great value if u could lay your hands on one. Good luck. -
Re: Help with HP Laserjet M2727nf
This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from
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Paul@justmanuals.comComment
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Re: Help with HP Laserjet M2727nf
you will need to replace the scanner assy and even possibly a formatter board. the stepper motor goes. still not sure if the formatter takes out the scanner..... had times when ive fitted the scanner assy and never went back and at times I've fitted the scanner assy and been back the next day to fit another scanner and a formatter. (just be aware) because I an getting the same scanner error.Comment
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Re: Help with HP Laserjet M2727nf
Thanks guys for your suggestions i will retry and see the next step.Comment
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Re: Help with HP Laserjet M2727nf
I haven't had the opportunity to try to disassemble this particular scanner. You'll find that some of these little scanners just are not intended to be disassembled. If you are able to identify a bad HPS, you may be able to substitute a photointerrupter from another part of the machine that does have a part number. For the price of the scanner assembly, your customer may decide it's just not worth fixing. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Help with HP Laserjet M2727nf
Now is new service note on LaserJet M2727nf/nfs - for free exchanged unit in Hp service:
For HP and Channel Partner Internal Use
SUPPORT COMMUNICATION - SERVICE ACTION ADVISORY
Document ID: c03128486
Version: 1
HP LaserJet M2727 MFP series - Blank display, Display hangs, Control Panel not Responding, Hangs when Initializing, Scanner Error 5 or Scanner Error 8
Release Date: 2011-12-20
Last Updated: 2011-12-21
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DESCRIPTIONStart: 2012-01-01
Expiration: 2012-12-31Comment
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Re: Help with HP Laserjet M2727nf
Now is new service note on LaserJet M2727nf/nfs - for free exchanged unit in Hp service:
For HP and Channel Partner Internal Use
SUPPORT COMMUNICATION - SERVICE ACTION ADVISORY
Document ID: c03128486
Version: 1
HP LaserJet M2727 MFP series - Blank display, Display hangs, Control Panel not Responding, Hangs when Initializing, Scanner Error 5 or Scanner Error 8
Release Date: 2011-12-20
Last Updated: 2011-12-21
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DESCRIPTIONStart: 2012-01-01
Expiration: 2012-12-31Comment
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Re: Help with HP Laserjet M2727nf
New service note: c03128486 exchanged free unit lj m2727 or lj 1536
Start: 2012-01-01
Expiration: 2012-12-31Comment
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Re: Help with HP Laserjet M2727nf
SERVICE ACTION
Ensure the unit in question meets the criteria of this Service Advisory:
Unit displays or exhibits one of the listed error messages or behaviors.
Unit was purchased 2 years ago or less.
If both A and B are met, replace the defective unit with one of the customer chosen NEW printers and mark the CSO as a Service Advisory.
NOTE: Do not repair a M2727 exhibiting any of the symptoms listed in this Service Advisory. HP cannot guarantee that replacement formatter boards (new or refurbished) will not cause unit to fail again.
Recommended Action: Refer to Resolution
Objective: Recommended Modification
LABOR ALLOWED
Hours: 0
Minutes: 0
Service Delivery Type: HP Site
EFFECTIVE DATES
Start: 2012-01-01
Expiration: 2012-12-31Comment
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Re: Help with HP Laserjet M2727nf
HI,
1 , you need to clean very well all the mirrors and the glass, where the light read the home position .
2 , you can try to move the lens , no it's very important to put sign for it positionComment
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