HP M451dn color printer; not feeding from tray 1

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  • Wild Bill
    Senior Tech

    500+ Posts
    • Jul 2005
    • 774

    HP M451dn color printer; not feeding from tray 1

    Izzy
  • Wild Bill
    Senior Tech

    500+ Posts
    • Jul 2005
    • 774

    #2
    Re: HP M451dn color printer; not feeding from tray 1

    Guess will never Know

    Sending back to HP for exchange; Closed
    Izzy

    Comment

    • Yeeter
      Technician
      • Nov 2012
      • 14

      #3
      Re: HP M451dn color printer; not feeding from tray 1

      Originally posted by Wild Bill

      One week later I had another completely different printer do the same thing. Fine their sending me a replacement, I would like to know what the issue is. I have a good idea but wanted to bounce this of you guys first. Any help is appreciated.
      Sounds like there is potential that this will reoccur, given you have had two different printers show this symptom.

      I dont know the exact design of this one, but it seems like if using tray 1 - that tray 2 is not activated and thus the paper from tray 1 gets pulled into the shared paperpath section. But if not sensing tray 1, then it tries to activate and pull from BOTH trays. Creates a jam and it happens to give a tray 2 error - but maybe the issue is in the tray 1 sensor.

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      • Wild Bill
        Senior Tech

        500+ Posts
        • Jul 2005
        • 774

        #4
        Re: HP M451dn color printer; not feeding from tray 1

        I started looking at tray 2 feed assembly and it got me thinking. Why would on the completely the other side of the machine effect tray 1?
        I started thinking and looking at what it takes to remove and replace tray 2 assembly when I spotted the guide used for a optional tray 3 that was out of position ( part of feed assembly). I popped it back and Eureka!
        Thinking it possibly happens when using a dolly/cart to deliver it.
        Izzy

        Comment

        • kenpb
          Junior Member
          • Aug 2020
          • 2

          #5
          Re: HP M451dn color printer; not feeding from tray 1

          Wild Bill, yup you're absolutely right.
          I've been unable to use tray 1 on my Laserjet M451dn for a year now. Every time I loaded paper in tray 1, I'd get a "Jam in Tray 2" error. I was looking to swap out the tray 1 solenoid, but the access screw is buried behind the power supply. It would have been a huge job.
          Then I found your post, all these years later.
          There is a plastic frame around the path for paper from the optional tray 3. It sits on the bottom of the printer near the rear. There's also a sensor flag inside that frame. The frame is composed of 4 separate pieces that can be dislodged easily when the printer is picked up or moved without care. If the frame is dislodged, the sensor flag can also be shifted out of a neutral position. That creates the seemingly unrelated error message when paper is loaded into Tray 1.
          "Eureka" is right.
          Thank you.

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22808

            #6
            Re: HP M451dn color printer; not feeding from tray 1

            Originally posted by kenpb
            Wild Bill, yup you're absolutely right.
            I've been unable to use tray 1 on my Laserjet M451dn for a year now. Every time I loaded paper in tray 1, I'd get a "Jam in Tray 2" error. I was looking to swap out the tray 1 solenoid, but the access screw is buried behind the power supply. It would have been a huge job.
            Then I found your post, all these years later.
            There is a plastic frame around the path for paper from the optional tray 3. It sits on the bottom of the printer near the rear. There's also a sensor flag inside that frame. The frame is composed of 4 separate pieces that can be dislodged easily when the printer is picked up or moved without care. If the frame is dislodged, the sensor flag can also be shifted out of a neutral position. That creates the seemingly unrelated error message when paper is loaded into Tray 1.
            "Eureka" is right.
            Thank you.
            this thread was dead in 2012.... -=8=- years ago... please grave robber let any thread over 2 years old R.I.P.

            Comment

            • tech28
              Trusted Tech

              Site Contributor
              250+ Posts
              • Jun 2013
              • 434

              #7
              Re: HP M451dn color printer; not feeding from tray 1

              No fix for that problem, just get another one from wholesaler for 25-50 bucks. been many posting thru the years and no solution. We throw those out when they develop and come with the proble, (we use em for parts)if you still have any out) we do, we just dont fix/sell them again.

              Comment

              • kenpb
                Junior Member
                • Aug 2020
                • 2

                #8

                Comment

                • tech28
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Jun 2013
                  • 434

                  #9
                  Re: HP M451dn color printer; not feeding from tray 1

                  Sorry, misunderstood your problem, I thought you were having jamming in the bypass tray, not picking up and causing jam. Sorry dude. Great you found out how to resolve your problem.

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22771

                    #10
                    Re: HP M451dn color printer; not feeding from tray 1

                    Originally posted by kenpb
                    Wild Bill, yup you're absolutely right.
                    I've been unable to use tray 1 on my Laserjet M451dn for a year now. Every time I loaded paper in tray 1, I'd get a "Jam in Tray 2" error. I was looking to swap out the tray 1 solenoid, but the access screw is buried behind the power supply. It would have been a huge job.
                    Then I found your post, all these years later.
                    There is a plastic frame around the path for paper from the optional tray 3. It sits on the bottom of the printer near the rear. There's also a sensor flag inside that frame. The frame is composed of 4 separate pieces that can be dislodged easily when the printer is picked up or moved without care. If the frame is dislodged, the sensor flag can also be shifted out of a neutral position. That creates the seemingly unrelated error message when paper is loaded into Tray 1.
                    "Eureka" is right.
                    Thank you.
                    Thanks for sharing. Some of us do want to hear of your successes. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

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