HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

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  • Kirkc
    Technician
    • Apr 2012
    • 42

    [Jamming] HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

    We have a HP Color LaserJet 3000n Throwing a 13.20.00 randomly on start-up the display says "13.20.00"

    On start up it releases the pressure on the fuser and when it clicks and pops open the top cover a little



    Right after it does this it throws the jam code?

    It sometimes does it and works fine until it wakes back up (after sleep mode) or you turn it off then on again

    What we Tried:

    Replace the whole fuser gear assembly (which is only all one unit)
    Replace with a New Fuser
    Replaced pressure sensor on the assembly

    Any ideas or anyone been having this issue?
  • JustManuals
    Field Supervisor

    5,000+ Posts
    • Jan 2006
    • 9919

    #2
    Re: HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


    Paul@justmanuals.com

    Comment

    • Kirkc
      Technician
      • Apr 2012
      • 42

      #3
      Re: HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

      Originally posted by JustManuals.com
      This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


      Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


      Paul@justmanuals.com

      I have a Manual, Thats why im on here reaching out !

      Comment

      • JustManuals
        Field Supervisor

        5,000+ Posts
        • Jan 2006
        • 9919

        #4
        Re: HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

        Originally posted by Kirkc
        I have a Manual, Thats why im on here reaching out !

        Well if you have the manual, then read it. The answer is there.

        Comment

        • Wild Bill
          Senior Tech

          500+ Posts
          • Jul 2005
          • 774

          #5
          Re: HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

          I have never seen that problem sorry, but i would upgrade or replace it
          You can find those 3000 series for very cheap right now, less than those parts you put in it.
          Izzy

          Comment

          • wseyller
            Service Manager

            1,000+ Posts
            • Sep 2012
            • 1129

            #6
            Originally posted by JustManuals.com
            Well if you have the manual, then read it. The answer is there.
            Then I guess every post on this forum is unnecessary except yours.

            Also manuals do not contain every answer. If they were perfect then manufacturers wouldn't have to ever make revisions to them nor would they have to create bulletins for newly found issues that are not covered in service manuals. Just my 2 cents.

            Sent from my Galaxy Nexus using Tapatalk 2

            Comment

            • prntrfxr
              Service Manager

              1,000+ Posts
              • Apr 2008
              • 1637

              #7
              Re: HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

              13.20 is a generic error that can be anywhere in the printer. Go to diagnostics and do a sensor test. Find out which sensor is giving the error and start from there (troubleshooting section of manual should walk you through it.

              Usually it is a bad fuser. Interior gear teeth break, pressure spring out of of position, or bad sensor. Cheap plastic so things break easy. Even OEM break in shipping.

              Check your event log for other errors
              Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

              Comment

              • Kirkc
                Technician
                • Apr 2012
                • 42

                #8
                Re: HP Color LaserJet 3000n Throwing a 13.20.00 randomly?

                I Now have a CP3505 doing pretty much the same thing it's making a grinding noise and then throwing the same code. I also still have the issue with the first one i posted doing the same thing! Help anyone Have any Ideas?

                Comment

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