HP LaserJet M4345mfp, scanning problems

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  • aditaticu
    Junior Member
    • Dec 2010
    • 7
    #1

    [Misc] HP LaserJet M4345mfp, scanning problems

    Home black and white scanned the network is ok, the second page is slightly paler.
    If the scan is in color, the first page is ok (blue writing on a white background), the second page is the reverse color (white lettering on a blue background).
    It may be of a formatter board? Or what?

    thanks.
    ADI
    Tags: black, color, format, mfp, network, scan, scanning, work
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      Re: HP LaserJet M4345mfp, scanning problems

      This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from:


      Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


      Paul@justmanuals.com

        Comment

        • Iowatech
          Not a service manager

          2,500+ Posts
          • Dec 2009
          • 3930
          #3
          Re: HP LaserJet M4345mfp, scanning problems

          If you haven't tried rebooting the machine you should try that first.
          You might also try changing the scanning output. And it sounds a tiny bit like you might have a corrupted or outdated program dealing with the scanned data right now, as I'm pretty sure a bad formatter can't cause color shifts like this. But I'm not totally sure, so take that with a grain of salt.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22932
              #4
              Re: HP LaserJet M4345mfp, scanning problems

              What type of scanning are you doing? TWAIN, FTP, SMB, Email? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • aditaticu
                  Junior Member
                  • Dec 2010
                  • 7
                  #5
                  Re: HP LaserJet M4345mfp, scanning problems

                  Originally posted by blackcat4866
                  What type of scanning are you doing? TWAIN, FTP, SMB, Email? =^..^=
                  I attached two test pages. For privacy reasons we attached the first page of each.
                  Scanning is done with the "Scan To Folder" from the printer
                  Thankspage2.jpgfirst page.jpg

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22932
                      #6
                      Re: HP LaserJet M4345mfp, scanning problems

                      Originally posted by aditaticu
                      ... Scanning is done with the "Scan To Folder" from the printer ...
                      That narrows it by half: Either SMB or FTP.
                      And what scan settings?
                      Have you tried altering the scan settings to see how it affects the images? Like DPI, Text-Text/Photo-Photo, compression, color versus monochrome, etc.
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • wseyller
                          Service Manager

                          1,000+ Posts
                          • Sep 2012
                          • 1129
                          #7
                          Not saying I have the answer but in any situation like this where you get weird result I always make sure the firmware is the latest. I recently had a an issue with an HP multi function device that every so often would show the scan as a blank page when using HP scan software. Update firmware from a 2006 version to 2012 and the issue never returned. Just saying that it is easy to update and is a good to at least eliminate firmware.

                          Sent from my DROID BIONIC using Tapatalk

                            Comment

                            • wseyller
                              Service Manager

                              1,000+ Posts
                              • Sep 2012
                              • 1129
                              #8
                              Originally posted by wseyller
                              Not saying I have the answer but in any situation like this where you get weird result I always make sure the firmware is the latest. I recently had a an issue with an HP multi function device that every so often would show the scan as a blank page when using HP scan software. Update firmware from a 2006 version to 2012 and the issue never returned so far in the last month (crossing fingers) Just saying that it is easy to update and is a good to at least eliminate firmware.

                              Sent from my DROID BIONIC using Tapatalk


                              Sent from my DROID BIONIC using Tapatalk

                                Comment

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