hp lj 2300

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  • tcypy1961
    Senior Tech

    500+ Posts
    • Feb 2009
    • 773
    #1

    hp lj 2300

    customer was purchasing their cartridges themselves not sure if oem or compatible and has to periodically pull cartridge out and shake due to a light streak from lead edge to trail in same area. the cartridge(compatible) I sold them is now doing the same thing. Just defective cartridges. If a oem cartridge is installed and the same reults occur where do I look next???
    Thanks!!!
    Tags: None
    • Wild Bill
      Senior Tech

      500+ Posts
      • Jul 2005
      • 774
      #2
      Re: hp lj 2300

      Scanner
      Izzy

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22922
          #3
          Re: hp lj 2300

          Originally posted by Wild Bill
          Scanner
          scanner?

          Are we talking about the same HP laserjet 2300?

          HP LJ2300.jpg
          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • tcypy1961
              Senior Tech

              500+ Posts
              • Feb 2009
              • 773
              #4
              Re: hp lj 2300

              Originally posted by Wild Bill
              Scanner
              shaking the cartridge gets rid of the streak briefly; I don't believe there is a scanner on this printer; at least the streaks are mainly from printing.
              Thanks!!!

                Comment

                • theengel
                  Service Manager

                  1,000+ Posts
                  • Nov 2011
                  • 1784
                  #5
                  Re: hp lj 2300

                  Are you sure a new cartridge is doing this? Customers love to insist they "just" replaced it--failing to tell you they've run 10000+ prints on it.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22922
                      #6
                      Re: hp lj 2300

                      I agree with theengel. I don't think that there's anything to fix here. When the cartridges get low, sometimes it runs out of toner at the front, or the back, or the middle. Just shake the cartridge a little if you want the last 25 prints from the dregs in the bottom of the cartridge. If you don't care so much, just change the cartridge. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • tcypy1961
                          Senior Tech

                          500+ Posts
                          • Feb 2009
                          • 773
                          #7
                          Re: hp lj 2300

                          Originally posted by theengel
                          Are you sure a new cartridge is doing this? Customers love to insist they "just" replaced it--failing to tell you they've run 10000+ prints on it.
                          It's doing it now is all I can say for certain; so maybe my cartridge???

                            Comment

                            • theengel
                              Service Manager

                              1,000+ Posts
                              • Nov 2011
                              • 1784
                              #8
                              Re: hp lj 2300

                              My guess is that you just have an empty cartridge.

                                Comment

                                • Wild Bill
                                  Senior Tech

                                  500+ Posts
                                  • Jul 2005
                                  • 774
                                  #9
                                  Re: hp lj 2300

                                  Scanner = Laser

                                  Laser/scanner RM1-0313 2300
                                  Izzy

                                    Comment

                                    • draph
                                      Trusted Tech

                                      100+ Posts
                                      • Jan 2010
                                      • 132
                                      #10
                                      Re: hp lj 2300

                                      No, if it were a dirty laser, shaking the cartridge would have no effect.

                                        Comment

                                        • faxman28
                                          Trusted Tech

                                          Site Contributor
                                          250+ Posts
                                          • Nov 2010
                                          • 436
                                          #11
                                          Re: hp lj 2300

                                          Originally posted by tcypy1961
                                          It's doing it now is all I can say for certain; so maybe my cartridge???
                                          turn the cartridge over , open the flap that covers the drum, you should also be able to see the mag roller with the toner on it . Is there a corresponding line on the toner roller with your print ? also if you look at the top of cartridge were the scanner(hp likes to be different) writes to the drum there is a black charge roller on top of the drum, is there contamination or build up on the charge roller. if yes, it could be paper dust or if remanufactured faulty(inexpensive) parts. or the mag roller(toner roller) and charge roller aren't being replaced when remanufactured.

                                            Comment

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