jamming at fuser (hp3035)

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  • bilogkulot
    • Jan 2025

    [Jamming] jamming at fuser (hp3035)

    my machine (hp3035) always had a paperjam just before the paper exits (halfway) the fuser assembly.. but no print can be seen as it passes through the toner drum . please help. thanks.
  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784

    #2
    Re: jamming at fuser (hp3035)

    So is part of the paper IN the fuser?

    Comment

    • Thom
      Technician
      • Jul 2014
      • 22

      #3
      Re: jamming at fuser (hp3035)

      First things first, is the paper in the tray the same size as indicated? sounds like it thinks the paper should be legal and it's really letter. Check the backstop in the paper tray for proper alignment. Try running a page thru the bypass to prove machine is working properly. Hope it helps.
      thom

      Comment

      • bilogkulot

        #4
        Re: jamming at fuser (hp3035)

        Originally posted by theengel
        So is part of the paper IN the fuser?

        about half on an inch of the paper enters the fuser assembly then it stops right there.

        Comment

        • bilogkulot

          #5
          Re: jamming at fuser (hp3035)

          Originally posted by Thom
          First things first, is the paper in the tray the same size as indicated? sounds like it thinks the paper should be legal and it's really letter. Check the backstop in the paper tray for proper alignment. Try running a page thru the bypass to prove machine is working properly. Hope it helps.
          thom

          thnks for your response.. but what puzzled me is when I activate the sensors for the machine to think that there is actually toner cartridge inside the machine works normal.. but when i put the cartridge inside the problem persist it, the paper jammed right before exiting the fuser assembly and no toner powder is released by the cartridge.. but first ill try your advice.. thank you so much.

          Comment

          • Wild Bill
            Senior Tech

            500+ Posts
            • Jul 2005
            • 774

            #6
            Re: jamming at fuser (hp3035)

            Also on the fuser there is a sensor lever that breaks
            Izzy

            Comment

            • Thom
              Technician
              • Jul 2014
              • 22

              #7
              Re: jamming at fuser (hp3035)

              Wild Bill, Wouldn't there be an image on the page if it was a broken sensor flag? That's why I thought paper size...

              Comment

              • theengel
                Service Manager

                1,000+ Posts
                • Nov 2011
                • 1784

                #8
                Re: jamming at fuser (hp3035)

                Originally posted by Thom
                Wild Bill, Wouldn't there be an image on the page if it was a broken sensor flag? That's why I thought paper size...
                That is correct... if you're talking about a flag in the fuser or exit... unless I'm missing something.

                Comment

                • theengel
                  Service Manager

                  1,000+ Posts
                  • Nov 2011
                  • 1784

                  #9
                  Re: jamming at fuser (hp3035)

                  So the page feeds through when there's no cartridge, but stops when there is a cartridge?

                  Comment

                  • Elmtech
                    Trusted Tech

                    100+ Posts
                    • Nov 2013
                    • 155

                    #10
                    What is the jam code being thrown by the machine? That may give you clue as to what the machine thinks is wrong.

                    Comment

                    • bilogkulot

                      #11
                      Re: jamming at fuser (hp3035)

                      Originally posted by theengel
                      So the page feeds through when there's no cartridge, but stops when there is a cartridge?
                      exactly.. i activated all the sensors so that the machine thinks that there is a toner cartrdge inside..

                      Comment

                      • dreamz80

                        #12
                        Re: jamming at fuser (hp3035)

                        Originally posted by bilogkulot
                        my machine (hp3035) always had a paperjam just before the paper exits (halfway) the fuser assembly.. but no print can be seen as it passes through the toner drum . please help. thanks.

                        try to align the toner cart. ground... for the no image printing
                        and regarding of paper jam always : try to clean the fixing heating element put a silicon grease and replace the film sleeve and lower roller at the same time..
                        thanks..dreamz

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22743

                          #13
                          Re: jamming at fuser (hp3035)

                          Are you using a cheap Chinese toner cartridge refill? Quite often those cartridges are either poorly re-manufactured, or overfilled with toner. In either case, the toner cartridge is very difficult to turn, and can slow down or stop the drive motor.

                          First thing: install an OEM cartridge and see if it works. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                          Comment

                          • theengel
                            Service Manager

                            1,000+ Posts
                            • Nov 2011
                            • 1784

                            #14
                            Re: jamming at fuser (hp3035)

                            I would start by looking into the sensor right before the reg rollers. Theoretically, if it's not tripping, the paper shouldn't get past the reg rollers, but I can't tell from the timing charts if the sensor starts the print process only (meaning it gets the laser, dev., & transfer going) or if it starts that as well as keeping the paper moving. Having the cartridge in place might somehow change how the sensor flag is reacting with the paper.

                            That's the P3005 engine, isn't it. I don't have one in front of me, so I can't look. Maybe next week I'll see one and see if there's something obvious that could go wrong there.

                            In the manual, that's listed as the PS-901 top of page sensor. But in the timing chart, they've misprinted it looks like and call it the ps-801.

                            Anyway, that's as far as my thinking takes me.

                            Comment

                            • Iowatech
                              Not a service manager

                              2,500+ Posts
                              • Dec 2009
                              • 3933

                              #15
                              Re: jamming at fuser (hp3035)

                              Originally posted by Elmtech
                              What is the jam code being thrown by the machine? That may give you clue as to what the machine thinks is wrong.
                              Elmtech is on to something here, it is important that we know what's on the display when the jam occurs. As you know, we can't physically see your machine and what it is doing.
                              Good catch, Elmtech!

                              Comment

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