HP 4250, 13.01 and 13.02 jams when duplexing only.

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714
    #1

    HP 4250, 13.01 and 13.02 jams when duplexing only.

    The machine was dropped off after the customer's IT person made an attempt to fix it. When the duplex is turned on, the machine will pull the first sheet, not print on it, run it through the fuser, reverse and pull it into the duplex, and stop with the lead edge about 4 inches out of the duplex.

    The customer replaced the duplex. I swapped the fuser. Does it from every tray.

    Anyone else had this issue?



    Update, started tearing the front off and found tiny pieces of a past fuser film. pretty sure it should work now.
    Last edited by fixthecopier; 08-26-2014, 09:20 PM.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930
      #2
      Re: HP 4250, 13.01 and 13.02 jams when duplexing only.

      Good catch. Follow up when you're sure. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4714
          #3
          Re: HP 4250, 13.01 and 13.02 jams when duplexing only.

          Yes that was it. The tiny piece of fuser film was stopping the paper, but not leaving a mark on the lead edge. Without that clue, I was assuming a clutch or motor was failing.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22930
              #4
              Re: HP 4250, 13.01 and 13.02 jams when duplexing only.

              I had a Toshy call recently, in which bits of an old primary transfer belt kept popping up. I had checked the belt three times and it was whole ... yet it would feed out long triangles of belt material 7" long onto the copy or sitting over the belt sensors. I still don't know if I got it all ... and why the person who replaced the belt hadn't looked for the missing pieces.

              Good work. =^..6=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

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