hp 4250 tray 2 jaming

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  • kei9tha
    Technician

    50+ Posts
    • Feb 2014
    • 88

    #1

    hp 4250 tray 2 jaming

    tray two constantly says jam in tray. tray 1 and 3 work perfectly as long as tray 2 has no paper in it. as soon as paper is put in tray 2 and you close the tray it gives a code 13.01.00. if you open and close that tray a few times the error may go away, but after a few prints it will give the same error. i changed all the feed tires in tray 1, 2, and 3. i replaced the tray 2 paper feed solenoid. normally i dont have any trouble with these machines but this has me stumped.
  • Wild Bill
    Senior Tech

    500+ Posts
    • Jul 2005
    • 774

    #2
    Re: hp 4250 tray 2 jaming

    machine is ready and you load tray 2 then you shut the tray. Does the tray lift motor goes up? If it goes up then what happens? Instant 13.01 with out even printing anything?
    Izzy

    Comment

    • theengel
      Service Manager

      1,000+ Posts
      • Nov 2011
      • 1784

      #3
      Re: hp 4250 tray 2 jaming

      Try taking the gear side cover off and see what's happening or isn't happening. Are the tires spinning when it tries to feed?

      Comment

      • kei9tha
        Technician

        50+ Posts
        • Feb 2014
        • 88

        #4
        Re: hp 4250 tray 2 jaming

        insert tray two, it lifts the paper then throws error code as soon as the paper is done lifting.

        Comment

        • Wild Bill
          Senior Tech

          500+ Posts
          • Jul 2005
          • 774

          #5
          Re: hp 4250 tray 2 jaming

          Ye that's strange...Id just take feed mechanism apart check the spring that provides pressure to feed mech. and also the sensor flags.

          4250 shit.PNG
          Izzy

          Comment

          • Juddinga
            Technician
            • Dec 2014
            • 16

            #6
            Re: hp 4250 tray 2 jaming

            My wife says swap tray 2 and 3 trays around. It doesn't really make sense to me but neither does your issue.

            If i remember right 13.01 is usually a late jam, such as paper didn't get to the sensor in time. 13.02 is usually the flag stuck behind tray 1. So it's odd the machine goes right into a 13.01

            Like others have said I would remove the right cover and observe. You may also want to remove the tray 2 pick up gear assy and clean. I have seen a bunch of problems there. I would also remove mp tray and check the sensor behind that.

            Now are you sure that tray 2 is not trying to pick up paper and getting the 13.01? Have you disconnected all cables and just tried paper path tests from each tray?

            Sent from my SPH-L720 using Tapatalk

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22930

              #7
              Re: hp 4250 tray 2 jaming

              Originally posted by Juddinga
              My wife says swap tray 2 and 3 trays around. It doesn't really make sense to me but neither does your issue.

              ...
              I'm pretty sure that those trays are not interchangeable. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • Juddinga
                Technician
                • Dec 2014
                • 16

                #8
                Re: hp 4250 tray 2 jaming

                Originally posted by blackcat4866
                I'm pretty sure that those trays are not interchangeable. =^..^=
                Why not?

                Sent from my SPH-L720 using Tapatalk

                Comment

                • Innocent
                  Junior Member
                  • Mar 2015
                  • 8

                  #9
                  Re: hp 4250 tray 2 jaming

                  change all your tray 2 pickup rollers,1 on the tray and 2 on the machine

                  Comment

                  • Thom
                    Technician
                    • Jul 2014
                    • 22

                    #10
                    Re: hp 4250 tray 2 jaming

                    There are torque limiters in the tray (the separation tire snaps onto it) that get gummed up and won't let paper pass at the right speed. Changing the tray positions takes that out of the mix. If you have 2 different capacity trays, you can swap the separation tire AND torque limiter between trays to see if it follows the limiter or not. Good luck! Thom

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