Designjet Z2100 - 03:10

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  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784
    #1

    Designjet Z2100 - 03:10

    I replaced the power supply because the fan was loud. This was supposedly a "new" one from HP... although the box had been opened and then resealed before. Anyway, after all that work, I'm getting a 03:10 error. If I do the power supply check, it comes up right as it's testing the carriage. The customer says it wasn't giving this error before, but I never actually saw it run, so there's no telling. Actually, they shut it off when it was making the noise, and I don't think they had it powered up since it started making the noise, so I guess there's really no telling.

    Any ideas? I've got another power supply on the way.
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    • Kiran Otter
      Service Manager

      Site Contributor
      VIP Subscriber
      1,000+ Posts
      • Dec 2013
      • 1107
      #2
      Re: Designjet Z2100 - 03:10

      Just curious; where did you get the part from? If it came from HP and was 'used', it should have a yellow sticker showing who the HP tech was that opened it. Otherwise, it's probably another bad PSU.

      I've not run into this issue with that particular error. I know it's obvious but, have you verified that the fan in the PSU is running? That's all I can think of to check.

      Sorry I'm not more help!

      Kiran

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        • Kiran Otter
          Service Manager

          Site Contributor
          VIP Subscriber
          1,000+ Posts
          • Dec 2013
          • 1107
          #3
          Re: Designjet Z2100 - 03:10

          By the way, you can order the main PCA with the PSU attached. The part numbers in the service manual are old; if you need the part number let me know if it's a 24" or 44" Z2100.

          Kiran

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            • theengel
              Service Manager

              1,000+ Posts
              • Nov 2011
              • 1784
              #4
              Re: Designjet Z2100 - 03:10

              Thanks for your input Kiran. I'm pretty sure this is just a bad PS. I saw that you could get the PCA with the PS, but the only thing wrong with it, in the beginning, was a vibrating fan. I did actually see the new fan turning. The error, every time, came at the point in the Electronics Module Calibration when it was checking the power supply & carriage unit. I'll post results when I try the new PSU.

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                • theengel
                  Service Manager

                  1,000+ Posts
                  • Nov 2011
                  • 1784
                  #5
                  Re: Designjet Z2100 - 03:10

                  Turned out to be a bad PSU out of the box.

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