HP 510 blank sheets and print stops intermittently

[davidj7]

I donno if my current problem and the problem i had previously are related

http://www.copytechnet.com/forums/hp/97544-designjet-500-86-01-error.html

Here is the issue now Sometimes during printing it will print a quarter of a A2(rough estimate ) and stops printing . Tried different computers, different software . Was not able to pinpoint any similarity or specific reason why print stops . Some times for weeks I wont have any problems and then suddenly it comes up.

Secondly when i give a print a blank sheet comes out similar to the size I have given the print . It just comes out in a minute and printer shows ready to print .No error codes nothing


Any suggestions .

[theengel]

Re: HP 510 blank sheets and print stops intermittently

That sounds like something related to memory... like the job is too big for it. Somewhere there's a setteing to tell the computer to process the job in the computer and then feed it into the printer--as opposed to sending the entire job and letting the printer process it.

[davidj7]

Re: HP 510 blank sheets and print stops intermittently

already did that settings years ago.

[theengel]

Re: HP 510 blank sheets and print stops intermittently

So if you retry to print the same file, does it print out fine then?

[Kiran Otter]

Re: HP 510 blank sheets and print stops intermittently

86:01 means the printer thinks something is obstructing the carriage. Could be a bad belt, a bad encoder strip, debris wrapped around the motor shaft (usually strings from the belt), foreign objects inside the printer, or excessive carriage friction.

Clean the encoder strip with a damp paper towel. You may need to replace it. I've had a run on 500/800 encoder strips lately with bare patches where the encoder marks should be.

Kiran

[Kiran Otter]

Re: HP 510 blank sheets and print stops intermittently

Oh and regarding the blank sheets; is this a 500 or a 510? They use different drivers. If you have a 500 and you're using the 510 driver, expect odd results. Make sure you have the correct driver.

Kiran

[theengel]

Re: HP 510 blank sheets and print stops intermittently

I donno if my current problem and the problem i had previously are related

http://www.copytechnet.com/forums/hp/97544-designjet-500-86-01-error.html

Here is the issue now Sometimes during printing it will print a quarter of a A2(rough estimate ) and stops printing . Tried different computers, different software . Was not able to pinpoint any similarity or specific reason why print stops . Some times for weeks I wont have any problems and then suddenly it comes up.

Secondly when i give a print a blank sheet comes out similar to the size I have given the print . It just comes out in a minute and printer shows ready to print .No error codes nothing


Any suggestions .

I think I was unclear on something... does the 86 error come up when it stops in the middle of a print or does it just stop?

[davidj7]

Re: HP 510 blank sheets and print stops intermittently

So if you retry to print the same file, does it print out fine then?

Yes when i retry it prints fine , using the same computer /same driver /same settings .


guys i think there is some confusion here. I am not getting any error codes now.I gave the link to the previous problem I had, cause this issue started after that problem was resolved and I thought it might help in the diagnosis if you guru's know about it.

I am having 510 and i am using 510 drivers.

When the print stops in the middle I get no error . The printer stops for a few minutes then cuts the paper in the original size and prints the next job.

[Kiran Otter]

Re: HP 510 blank sheets and print stops intermittently

When it stops printing, does the carriage move back and forth a little? Like it's trying but not able to print? And then does it advance the paper to the full page size and cut? I've seen this before; the printer is (for whatever reason) flushing the job, either from corrupt data or (again) wrong/incorrect drivers. But the display should say 'Flushing Job' when this happens.

Does this printer have any accessory cards? NIC? HP/GL2 card? Hard drive? Have you tried removing the accessories and printing using straight USB?

Have you tried disabling the 'send as bitmap' option? (If you have the hard drive installed in the printer, this shouldn't be needed.)

I agree with the other poster, it sounds like a memory or data issue. Try printing from another computer, if possible.. rule out if it's the PC or the printer.

Might help to know what OS you're on, and specifically which driver you're using; did you download it from HP or get it through the Windows Update? Assuming it's Windows. And what application are you printing from? Have you tried creating a PDF of the job, and then printing the PDF?

Doesn't hurt to uninstall and reinstall the printer, if you haven't already.

Kiran

[davidj7]

Re: HP 510 blank sheets and print stops intermittently

When it stops printing, does the carriage move back and forth a little? Like it's trying but not able to print? And then does it advance the paper to the full page size and cut? I've seen this before; the printer is (for whatever reason) flushing the job, either from corrupt data or (again) wrong/incorrect drivers. But the display should say 'Flushing Job' when this happens.


No the carriage just stays there and then moves to home position.I am not sure of the Flushing job message i havent noticed any such message before.I will check for it in future


Does this printer have any accessory cards? NIC? HP/GL2 card? Hard drive? Have you tried removing the accessories and printing using straight USB?

I have a HP GL2 card and NIC. .No i havent tried removing it and printing .Since it comes intermittently .

Have you tried disabling the 'send as bitmap' option? (If you have the hard drive installed in the printer, this shouldn't be needed.)

I agree with the other poster, it sounds like a memory or data issue. Try printing from another computer, if possible.. rule out if it's the PC or the printer.

Tried from 4 different computers on the network over a period of month .

Might help to know what OS you're on, and specifically which driver you're using; did you download it from HP or get it through the Windows Update? Assuming it's Windows. And what application are you printing from? Have you tried creating a PDF of the job, and then printing the PDF?

I am using Windows Xp SP3. Downloaded the drivers directly from HP.Usually i give from autocad and PDF.The problem happens in both .I am using Designjet Printer Driver ver 7.10 and Data File Version 2.0 is whats written in the about box.

Doesn't hurt to uninstall and reinstall the printer, if you haven't already.
I will try that too .Since i have tried on 4 different computers i donnt think its a driver issue but will do it.

Thanks

[Kiran Otter]

Re: HP 510 blank sheets and print stops intermittently

Ok. If it's done it from multiple computers, then it's probably not the driver.

Make sure you have any service packs from Autodesk for whatever version of AutoCAD you're using.

The HP/GL2 card does have memory on it (or should.) Perhaps try removing the card, and using the 'send as bitmap' option in the driver. (When printing from AutoCAD, use the actual printer, not a PC3 file; the PC3 file may override the options set in the driver.)

Does your drawing contain raster images? Like aerial photography or anything? This is notorious for causing printing issues from AutoCAD because of the amount of data.. so using the 'send as bitmap' option is often best to use, but not always! At any rate, you don't need the HP/GL2 card installed to be able to print from AutoCAD. It can print using RTL just fine. And if you do have raster images in your drawing, that little 128M on the card isn't going to help it handle the data.

I had a funky issue once caused by the company's logo that they inserted into their drawings. The printer would actually put a blank stripe through the drawing, where the logo was in the title block. Turned out to be caused by the 'send as bitmap' option. They turned that off and it resolved the issue. I never saw that behavior before.

I've even had users use the 'print upsidedown' option (or rotating the print 180) to resolve printing issues from AutoCAD.

Check the Autodesk forums too. http://forums.autodesk.com/t5/forums...&filter=labels

I worked for an Autodesk reseller for 15 years, so I'm familiar with the.. frustrations.

Kiran

[Kiran Otter]

Re: HP 510 blank sheets and print stops intermittently

Oh and if you're printing via the network card, try printing via USB. You could simply have a bad network card.. which is very common.

Kiran

[theengel]

Re: HP 510 blank sheets and print stops intermittently

Or a bad network cable...

[davidj7]

Re: HP 510 blank sheets and print stops intermittently

thanks guys i will check and get back .