3920 Evelopes rubbing off

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2017
    #1

    3920 Evelopes rubbing off

    I've run into the second printer of this model where apparently envelopes have run great for years but now decide to start rubbing off.

    After exhausting all resources on the first machine we upgraded the printer but now I'd like to take a new stab at it.

    Envelope tabs engaged, tried all combinations of paper type and weight. Replaced fuser. Tried different envelopes.

    Any advice out there? Thanks in advance
    Tags: combinations, envelopes, printer, rubbing, run
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22705
      #2
      Re: 3920 Evelopes rubbing off

      Are you selecting the "Envelope" media type? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2017
          #3
          Re: 3920 Evelopes rubbing off

          Originally posted by blackcat4866
          Are you selecting the "Envelope" media type? =^..^=

          Yes, thank you. Thought I conveyed that with " tried all combinations of paper type and weight"

          I am wondering if anything pre-fusing could cause it, poor transfer? Wouldn't think so

          They are using OEM toner

            Comment

            • rh112
              Technician

              50+ Posts
              • Dec 2007
              • 51
              #4
              Re: 3920 Evelopes rubbing off

              This may be out in left field but

              Have you tried any envelopes other than the customer stock

                Comment

                • bsm2
                  IT Manager

                  25,000+ Posts
                  • Feb 2008
                  • 27454
                  #5
                  Re: 3920 Evelopes rubbing off

                  load kx driver set pdl to pcl5
                  set bypass to envelope set print driver to same.

                  run plain envelopes does it fuse?

                  printer should slow down for envelopes

                  Kyocera sucks at running them
                  Hp always work

                    Comment

                    • JR2ALTA
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Feb 2010
                      • 2017
                      #6
                      Re: 3920 Evelopes rubbing off

                      I will check out the driver settings. I didn't notice them run considerably slower but size AND type definitely set to envelope.

                      Appreciate the constructive thoughts over snide remarks due to boredom or to boost their post count.

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22808
                          #7
                          Re: 3920 Evelopes rubbing off

                          not sure what a 3920 is ( brand ect ) but most times the application software will over ride machine settings.. please make sure in your Driver/File the proper settings are made.

                            Comment

                            Previous template Next
                            Working...