M5521cdn Cannot Login Message - Also won't scan to email now

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  • mhamilton
    Junior Member
    • Jan 2020
    • 3
    #1

    M5521cdn Cannot Login Message - Also won't scan to email now

    **EDIT**

    Ok, I managed to login to command center, but I still can't get it to scan to email. Still getting 4803 error.

    -----------------------------------------------

    Hi Guys,

    My M5521cdn was working fine, doing what it was supposed to, until today!
    I have not changed anything and it stopped scanning to email, just beeping and printing an error 4803.

    I tried to login to command center, but after getting to the main basic info page, it just keeps coming up with 'you cannot login' - I tried another password, just in case and it says wrong password. Enter the right one again and same you cannot login message.

    Screen Shot 2020-01-06 at 5.58.07 pm.jpg

    I can login on the panel on the unit itself using the login and password. That works fine. It loads the login page fine, just won't allow me to login.

    I've tried http & https, I've tried firefox & safari (I'm on a Mac) - same outcome.

    I have checked that http, https, SSL etc are all enabled on the unit itself. All good.

    Any ideas?

    Thanks in advance!
    Last edited by mhamilton; 01-06-2020, 10:54 AM. Reason: Fixed part of my problem
    Tags: fine, login, m5521cdn, password, unit
    • khoacoitnt
      Technician

      Site Contributor
      • Dec 2010
      • 28
      #2
      Re: M5521cdn Cannot Login Message - Also won't scan to email now

      Originally posted by mhamilton
      **EDIT**

      Ok, I managed to login to command center, but I still can't get it to scan to email. Still getting 4803 error.

      -----------------------------------------------

      Hi Guys,

      My M5521cdn was working fine, doing what it was supposed to, until today!
      I have not changed anything and it stopped scanning to email, just beeping and printing an error 4803.

      I tried to login to command center, but after getting to the main basic info page, it just keeps coming up with 'you cannot login' - I tried another password, just in case and it says wrong password. Enter the right one again and same you cannot login message.

      [ATTACH=CONFIG]44520[/ATTACH]

      I can login on the panel on the unit itself using the login and password. That works fine. It loads the login page fine, just won't allow me to login.

      I've tried http & https, I've tried firefox & safari (I'm on a Mac) - same outcome.

      I have checked that http, https, SSL etc are all enabled on the unit itself. All good.

      Any ideas?

      Thanks in advance!

      You try to use a computer using the Windows OS. Use IE to access the interface with account & password: Admin.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22703
          #3
          Re: M5521cdn Cannot Login Message - Also won't scan to email now

          Is the email account gone dorment due to lack of activity? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • mhamilton
              Junior Member
              • Jan 2020
              • 3
              #4
              Re: M5521cdn Cannot Login Message - Also won't scan to email now

              Originally posted by blackcat4866
              Is the email account gone dorment due to lack of activity? =^..^=
              The email gets used regulalrly. It is set up specifically for the machine and was only used 2 days prior for scanning.

                Comment

                • darry1322
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Oct 2010
                  • 817
                  #5
                  Re: M5521cdn Cannot Login Message - Also won't scan to email now

                  Which email service are you using?

                  I did see another solution posted was an incorrect time setting on the machine. Might be worth a look.

                    Comment

                    • mhamilton
                      Junior Member
                      • Jan 2020
                      • 3
                      #6
                      Re: M5521cdn Cannot Login Message - Also won't scan to email now

                      Originally posted by darry1322
                      Which email service are you using?

                      I did see another solution posted was an incorrect time setting on the machine. Might be worth a look.
                      just using a simple SMTP setup, direct setup on the domain. No MS Exchange or anything. I haven't changed anything on the system and it was scanning to email 2 days ago. Really can't figure it out!!

                        Comment

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