296 Scanner Locked. X738de

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  • lfruean
    Technician
    • Mar 2014
    • 18

    #1

    [Error Code] 296 Scanner Locked. X738de

    I have released lock, restarted. Still coming up with this message 296 scanner locked. Help will be greatly appreciated.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22999

    #2
    Re: 296 Scanner Locked. X738de

    What have you done so far? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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    • fixthecopier
      ALIEN OVERLORD

      2,500+ Posts
      • Apr 2008
      • 4713

      #3
      Re: 296 Scanner Locked. X738de

      Look under the glass, I bet the belt is broke.
      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

      Comment

      • lfruean
        Technician
        • Mar 2014
        • 18

        #4
        Re: 296 Scanner Locked. X738de

        Originally posted by fixthecopier
        Look under the glass, I bet the belt is broke.
        Thanks mate. It was hidden under the shaft. This is my personal mfd that a govt. department was going to chuck out. I only have experience working on Ricoh and Canon.
        You wouldnt happen to have a parts and a service manual would you?
        Thanks again for the help.

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