Designjet T730 seems to get confused when printing from roll

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  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784

    #1

    Designjet T730 seems to get confused when printing from roll

    This printer loads a roll... only the rewind doesn't seem to work. At least, it's not rewinding... I don't know if the rewind is bad or if that's just a symptom. It prints a couple of inches, then it stops, and gives a message that it could not eject the paper. After I force the paper out, it mentions that the multi-tray is attached. In the diagnostics, I ran the paper rewind motor utility. The gears kind of bumped when I did it the first time. After that, if they moved at all, it was slight enough to where I couldn't see it. So that leads me to thing the rewind motor is bad, but why does it keep going on about the multi tray? I've seen on a T790 where the printer kept doing something similar because it thought that there was a page going through the manual feed, and I made that association in my mind, but maybe it's just a bad rewind motor.

    Anyway... does anyone have a manual for this? I can't find one.

    And it looks like I'd have to replace the left spindle support in order to replace that motor (P# F9A30-67050) but I can't find one of those for sale either. At least, not here in America.
  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784

    #2
    Re: Designjet T730 seems to get confused when printing from roll

    Not sure how this ended up in the lexmark forum--I'll repost in HP

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