Have one of these printers that gives a message of unsupported cartridge error 39 error. Someone in our searches mentioned that possibly downgrading the firmware (it was recently flashed to the very newest in an attempt to clear the message} is a workaround to this? If so, to what level does it need to go down to?Thanks for the helpChrisTJL Copy
-
-
Re: MS-410 supply not recognized
What was the firmware revision at before flashing the latest?Comment
-
Re: MS-410 supply not recognized
Ya know Phil I had hoped after our last go around, you were actually going to be of some constructive use to helping solve the issue, but once again I was wrong in my assumption. That's my bad. How about in the future we just agree to disagree and you're welcome to just skip past any posts you see in the future.
THANKSComment
-
Re: MS-410 supply not recognized
I apologize in advance Chris, but, running aftermarket supplies is a risk the CUSTOMER takes. It's not OUR (our meaning a tech) responsibility to MAKE aftermarket supplies work with a product. Genuine OEM supplies = a more stable/reliable printing experience. Tell them to pony up or deal with the problems. Upgrading firmware is a standard practice.Comment
-
Re: MS-410 supply not recognized
totally agree my last boss who pushed compatible EVERYTHING got burned really bad.. besides losing a LARGE part of his customer base.
And this is WHY in these discussions I try to bow out .. not sure what 'other' problem he has had about my comments, BUT in 31+ years, quite a few after the COMPAT market started up, I have spent too much time chasing bad toners ** printers/copiers/fax and yes even inkjet ** and cleaning up massive toner spills... uggh
I hope he gets his issue straight .. but it could have messed up more than transfer/fuser.Comment
-
Re: MS-410 supply not recognized
Not to go off topic, but, we had a customer with a Dell color printer (Xerox) that was complaining of ghosting (toner burned onto the fusing roller in the fuser) on prints. The printer was still under warranty, HOWEVER, they were using aftermarket toners (BIIIIIG NO, NO!). I told them flat out that I won't cover it.but it could have messed up more than transfer/fuserComment
-
Re: MS-410 supply not recognized
hehehe had one of those at the Consul Du Mexico (Ral NC).. they INSISTED it couldn't be the toners... I grabbed an OEM from my stock.. ran 'bout 100 full fill and it was back to normal.
that was ANOTHER compat customer ex boss lost.. 20 printers *most brands* and 2 xerox copiers.
they still call me for service even tho I've gone Indy.
Comment
-
Re: MS-410 supply not recognized
Chris, bottom line.......don't cater to your customers (Rian Johnson).......wait a minute........never mind.....he F'ed up ROYALLY!Comment
-
Re: MS-410 supply not recognized
I agree 100% in a perfect world, you should absolutely be able to tell your customer about the world of compatibles and the problematic gates of hell they can open up.
That said in the past 5 or 6 years I'd guess that more than 50%, probably closer to 65 or 70% of the small market printer base has moved over to using compatibles based on the fact that they're a 1/3 of the price to most OEM toners. Is it a problem? Yes
Is it something we have to learn to accept? Yes As a small market indy dealer, you can't tell that large of a percentage of your customer base to use OEM or tough luck. At that point you're going to be scrambling for money to keep the lights on and the doors open before long. Do I want to work with compatibles? No. Will I to keep a customer? Yes. Will I try to steer them back to OEM? Absolutely
Reading through the forums on multiple sites, this is something with Lexmark that has gone on for years and years based off compatibles. HP has even gone as far as adding settings for Non OEM supplies. If there is something in THIS case that I can do to help keep the customer happy, then that is what we will try to do.Comment
-
Re: MS-410 supply not recognized
I remember that fiasco. HP eventually backpedaled and brought out new firmware that got rid of that "feature".HP has even gone as far as adding settings for Non OEM supplies
Comment
Comment