XM3150

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  • deputydogg
    Trusted Tech

    100+ Posts
    • Nov 2015
    • 172
    #1

    XM3150

    Tags: current, document, firmware, internal, reports
    • BillyCarpenter
      Field Supervisor

      Site Contributor
      VIP Subscriber
      10,000+ Posts
      • Aug 2020
      • 16308
      #2
      Re: XM3150

      Originally posted by deputydogg
      When you try to copy a document either off the glass or from the document feeder the only thing displayed is “scanning” and the only way to get rid of it is to turn off then on. The firmware is current. It will print internal reports but that’s it. They only use it as a stand alone copier.
      Bad flatbed ?
      Thanks,
      Dave
      Just to be clear:

      1. Can you print from a PC? (Try printing from your laptop)

      2. When you make a copy from the glass, does the mirror move and return to home position?
      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • deputydogg
          Trusted Tech

          100+ Posts
          • Nov 2015
          • 172
          #3
          Re: XM3150

          Originally posted by BillyCarpenter
          Just to be clear:

          1. Can you print from a PC? (Try printing from your laptop)

          2. When you make a copy from the glass, does the mirror move and return to home position?
          Yes I can print the it. The scan lamp never comes on nor does it move.
          Thanks

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              VIP Subscriber
              10,000+ Posts
              • Aug 2020
              • 16308
              #4
              Re: XM3150

              Originally posted by deputydogg
              Yes I can print the it. The scan lamp never comes on nor does it move.
              Thanks

              It's odd that it doesn't throw up an error code and it just says "scanning" on the display. Sounds like a board problem.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7963
                  #5
                  Re: XM3150

                  Start with finding a manual and go from there unless someone here isn't having this problem.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22997
                      #6
                      Re: XM3150

                      Did you print the error log? Codes can be recorded that never show on the display. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • zenkinsw
                          Junior Member
                          • May 2019
                          • 5
                          #7
                          Re: XM3150

                          Hi deputydogg,

                          There is a Lexmark service bulletin in their support website, please refer to the Document ID:TE676

                          basically try the following and see how you go:
                          1. Backup all their settings first
                          2. Perform NVRAM reset
                          3. Go Configuration menu > Factory reset > Restore base
                          4. Go Configuration menu again > Wipe all settings
                          5. Go Configuration menu again > Format fax storage
                          6. Go Configuration menu again > Disable LES applications

                          If there is HDD install on the device, you might want to Erase all information on disk option in Config menu...again..

                          hope all these help.
                          Document ID:TE676

                            Comment

                            • trc
                              Technician

                              50+ Posts
                              • Jan 2007
                              • 95
                              #8
                              Re: XM3150

                              Sometimes it could be an adf sensor, check them!!!

                                Comment

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