Lexmark xc4240 no color counts on statistics page

[tech07]

i HAVE 3 XC4240 PRINTERS AT A CAR DEALERSHIP . IT IS A COLOR MACHINE OF COURSE. MY OFFICE SENT ME THERE BECAUSE THEY HAD STOPPED REPORTING COLOR PRINTS. ON SITE, I PRINTED A DEVICE STATISTICS PAGE. IT ONLY SHOWS MONO PAGES. COLOR COUNTS AREN'T EVEN THERE. I UPDATED FIRMWARE FIRST. THEN I WENT THRU THE ENTIRE MENU TO CONFIRM COLOR SETTINGS.
THE STATISTICS PAGE PRINT BUT ONLY IN MONO. I'M AT A LOSS ON THIS ONE????

[dalewb74]

do they actually print color? i know sometimes even when someone purchases a color printer/copier they determine it is cheaper not to use color. other than that i would reach out to lexmark on the issue.