Lexmark XC4140 - Scanner - Lint /fuzz

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  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 8105
    #1

    Lexmark XC4140 - Scanner - Lint /fuzz

    I have a new Lexmark XC4140 aka Toshiba e389cs that somehow has gotten a piece of lint/fuzz/hair attached directly underneath the narrow scanning slit glass. I think it might be a factory defect but it is too late to make a claim.

    The customer is complaining about unacceptable scan images.

    The scanner unit is factory sealed and costs approx $550.00 Cdn to replace plus a lot of labor to replace.

    I prefer to spend neither the money nor the labor to fix this problem.

    If I drill a very small hole into the sidewall of the plastic opposite the lint/hair/fuzz and insert the long thin plastic nozzle from a can of compressed air into the same to blow away the offending debris, do you foresee any problems?

    I do not think there is any metal in my path.

    Thanks,
    Tags: factory, labor, lexmark, plastic, replace
    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 8105
      #2
      Re: Lexmark XC4140 - Scanner - Lint /fuzz

      ... so I found a dead Lexmark XM1145 that is only good for parts.

      The sealed scanner deck is very similar to the one used by a e389cs/ XC4140 .

      I drilled through the plastic side wall with a larger than I needed drill bit and I could see there was nothing there to block the flow of compressed air onto the bottom of the slit glass to blow away any fuzz/ lint debris.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22946
          #3
          Re: Lexmark XC4140 - Scanner - Lint /fuzz

          I think I'd try to pull it out through the hole, then cap the hole. Look for a tool like this:

          3-Pronged Parts Grabber | Hard Plastic Coating | ShowMeCables.com

          Spring Grabber

          LABOR SAVING DEVICES LSD53310 53-310 LBS Mini Pocket Retriever (LSD53310)

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • SalesServiceGuy
              Field Supervisor

              Site Contributor
              5,000+ Posts
              • Dec 2009
              • 8105
              #4
              Re: Lexmark XC4140 - Scanner - Lint /fuzz

              Originally posted by blackcat4866
              I think I'd try to pull it out through the hole, then cap the hole. Look for a tool like this:

              3-Pronged Parts Grabber | Hard Plastic Coating | ShowMeCables.com

              Spring Grabber

              LABOR SAVING DEVICES LSD53310 53-310 LBS Mini Pocket Retriever (LSD53310)

              =^..^=
              Ok. Plan C. Thanks,

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 16308
                  #5
                  Re: Lexmark XC4140 - Scanner - Lint /fuzz

                  Originally posted by blackcat4866
                  I think I'd try to pull it out through the hole, then cap the hole. Look for a tool like this:

                  3-Pronged Parts Grabber | Hard Plastic Coating | ShowMeCables.com

                  Spring Grabber

                  LABOR SAVING DEVICES LSD53310 53-310 LBS Mini Pocket Retriever (LSD53310)

                  =^..^=

                  That grabber you're talking about comes in handy in many different situations. I've used them to grab onto a pin on an IC chip. Good for tight spots when measuring voltage.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22946
                      #6
                      Re: Lexmark XC4140 - Scanner - Lint /fuzz

                      LOL! I thought that looked familiar.

                      This is the one in my case:

                      Mini Grabber1.jpgMini Grabber2.jpg

                      =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Nachoman4life
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Oct 2007
                          • 212
                          #7
                          Re: Lexmark XC4140 - Scanner - Lint /fuzz

                          Lexmark (or who ever they bought the design from (as they buy designs from others) scanner disassembly/access is absolutely horrible) Pure FN s#!t, why does it take 30 minutes of covers, removing doc feeders, lay the machine on its sides , Rubix cube crap just to clean a mirror in the optics cavity? I too have thought about drilling a hole in optics cavity of "Lexsharts\Shitmarks" for this same reason too. Asked one of their reps... Do you even make your own designs, he had the gall to say "yes"..
                          Last edited by Nachoman4life; 02-11-2022, 07:15 AM.
                          Where the heck is my spring hook?

                            Comment

                            • SalesServiceGuy
                              Field Supervisor

                              Site Contributor
                              5,000+ Posts
                              • Dec 2009
                              • 8105
                              #8
                              Re: Lexmark XC4140 - Scanner - Lint /fuzz

                              Originally posted by Nachoman4life
                              Lexmark (or who ever they bought the design from (as they buy designs from others) scanner disassembly/access is absolutely horrible) Pure FN s#!t, why does it take 30 minutes of covers, removing doc feeders, lay the machine on its sides , Rubix cube crap just to clean a mirror in the optics cavity? I too have thought about drilling a hole in optics cavity of "Lexsharts\Shitmarks" for this same reason too. Asked one of their reps... Do you even make your own designs, he had the gall to say "yes"..
                              ... I did attempt to replace a fuser on a Lexmark A4 XM3250 that I got back for free. The amount of time required for disassembly and complicated reassembly for what should be a simple task was crazy. I immediately thought the scanner assembly was the same bad service design.

                              Drilling a small hole and blowing out the dust took two minutes. Done.

                                Comment

                                • mloudy
                                  Senior Tech

                                  500+ Posts
                                  • Oct 2015
                                  • 771
                                  #9
                                  Re: Lexmark XC4140 - Scanner - Lint /fuzz

                                  You can get into them. We had a scanner rail go dry so I contacted our rep to ask what oil they recommend for the scanner rail. He said none, replace the scanner.

                                  I ordered a few lubes and the techs settled on Super Lube. We normally use Lubit-8 but wanted something a little beter.

                                    Comment

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