XC8355 Missing Color options in Copy mode

[Ceechtay]

We are installing some Lexmark XC8355 copiers and when we go to Copy mode, there are no buttons to change among Black & White, Color, and Auto.

We have allowed Copy Color Printing in Security (along with most things) and we did set the Admin Mode settings in Copy settings to Allow for Color Copying.

I've looked through the settings at the copier and via the web page and cannot find the settings to get those buttons to show in Copy mode. We can default the Color mode to B&W, or Coor, or Auto and it shows that in Copy mode, but no way to change, other than going back to Settings->Copy defaults.

Thanks for any help!

[mloudy]

So when you press the Copy icon and the screen changes what are your options? I see Color, Sides, Darkness and More Settings. Is Color missing from your screen?

[dalewb74]

firmware?