XC8355 Missing Color options in Copy mode

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  • Ceechtay
    Trusted Tech

    Site Contributor
    100+ Posts
    • Sep 2011
    • 158

    #1

    XC8355 Missing Color options in Copy mode

    We are installing some Lexmark XC8355 copiers and when we go to Copy mode, there are no buttons to change among Black & White, Color, and Auto.

    We have allowed Copy Color Printing in Security (along with most things) and we did set the Admin Mode settings in Copy settings to Allow for Color Copying.

    I've looked through the settings at the copier and via the web page and cannot find the settings to get those buttons to show in Copy mode. We can default the Color mode to B&W, or Coor, or Auto and it shows that in Copy mode, but no way to change, other than going back to Settings->Copy defaults.

    Thanks for any help!
  • mloudy
    Senior Tech

    500+ Posts
    • Oct 2015
    • 782

    #2
    So when you press the Copy icon and the screen changes what are your options? I see Color, Sides, Darkness and More Settings. Is Color missing from your screen?

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    • dalewb74
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2018
      • 1149

      #3
      firmware?

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