Lexmark m5155 invalid factory configuration 32.01

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  • TPO
    Technician
    • Aug 2021
    • 12

    #1

    Lexmark m5155 invalid factory configuration 32.01

    Machine states invalid fact, reconfiguration unsupported cartridge, 32.01 still has same old firmware machine makes you put in the date and time upon turning on the power switch. What does this every time you turn it off and on the toner is OEM any help would be appreciated. Thanks.
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  • mloudy
    Senior Tech

    500+ Posts
    • Oct 2015
    • 764

    #2
    Re: Lexmark m5155 invalid factory configuration 32.01

    You will need to use the Factory Restore Tool. Go to the site, enter the SN and it will give you files to install and the order in which to install them. Directions should be in the Service Manual.

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    • TPO
      Technician
      • Aug 2021
      • 12

      #3
      Re: Lexmark m5155 invalid factory configuration 32.01

      Originally posted by mloudy
      You will need to use the Factory Restore Tool. Go to the site, enter the SN and it will give you files to install and the order in which to install them. Directions should be in the Service Manual.


      how do I log in? It want user and password not serial number 🤔

      Comment

      • mloudy
        Senior Tech

        500+ Posts
        • Oct 2015
        • 764

        #4
        Re: Lexmark m5155 invalid factory configuration 32.01

        It should be the UN and PW you use for all your Lexmark Dealer sites. If you aren't a Lexmark Dealer you will need to find one to service this printer for you.

        Comment

        • TPO
          Technician
          • Aug 2021
          • 12

          #5
          Re: Lexmark m5155 invalid factory configuration 32.01

          Any idea what may have caused this to happen?

          Comment

          • TPO
            Technician
            • Aug 2021
            • 12

            #6

            Comment

            • mloudy
              Senior Tech

              500+ Posts
              • Oct 2015
              • 764

              #7
              Re: Lexmark m5155 invalid factory configuration 32.01

              I do not know what causes this. I have seen it only three times.

              Comment

              • dalewb74
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2018
                • 1117

                #8
                Re: Lexmark m5155 invalid factory configuration 32.01

                if it is an unsupported cartridge, what have you do to fix this issue? could the OEM toner be empty or defective? if it is old out of date firmware, then what have you done to fix this? sounds like to me the machine is telling you what is needed.....

                Comment

                • TPO
                  Technician
                  • Aug 2021
                  • 12

                  #9
                  Re: Lexmark m5155 invalid factory configuration 32.01

                  Originally posted by dalewb74
                  if it is an unsupported cartridge, what have you do to fix this issue? could the OEM toner be empty or defective? if it is old out of date firmware, then what have you done to fix this? sounds like to me the machine is telling you what is needed.....

                  Found time and date wrong on web interface manually put in information and submitted it and problem on the way

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