Hi,
I am having a problem with a customers Lexmark x4500 scanner / t632 printer MFP unit. The issue is the screen on the x4500 scanner says "Printer communications error" and below it says "Acquiring IP Address from printer" the scanner just stops on this. The printer works when plugged directly into the network wall jack (able to print to it normally), when hooked up to the scanner (the network cable goes from the printer to the scanner and from the scanner another cable go the network wall jack) I no longer have print capability nor am I able to reach the web page interface of the printer.
Network cables are known to be good. Network port lights on printer and both on the scanner are green and show activity. No errors on the printer. Also worth mentioning is I was called for an adf lamp failure which was corrected with a new optics assembly and now there is this issue.
Is there a service mode/menu for the x4500? If so how do I enter it? And of course does anyone have any ideas for this problem? Thanks
I am having a problem with a customers Lexmark x4500 scanner / t632 printer MFP unit. The issue is the screen on the x4500 scanner says "Printer communications error" and below it says "Acquiring IP Address from printer" the scanner just stops on this. The printer works when plugged directly into the network wall jack (able to print to it normally), when hooked up to the scanner (the network cable goes from the printer to the scanner and from the scanner another cable go the network wall jack) I no longer have print capability nor am I able to reach the web page interface of the printer.
Network cables are known to be good. Network port lights on printer and both on the scanner are green and show activity. No errors on the printer. Also worth mentioning is I was called for an adf lamp failure which was corrected with a new optics assembly and now there is this issue.
Is there a service mode/menu for the x4500? If so how do I enter it? And of course does anyone have any ideas for this problem? Thanks
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