3503 printer not showing up in devices and printers

[ABS tect]

For some reason I have setup a mp c3503 to print and scan just fine on 5 computers (Windows 10) but on all five computers the printer will not show up in the "devices and printers" section of the computer... Making it impossible for me to change preferences, add user codes, etc. Not sure if this has to do with the machine or with the computers

Any thoughts?

I forgot to mention the printer shows up when I go to print a document and it prints just fine.

[davel]

Re: 3503 printer not showing up in devices and printers

Try rebooting the computers.

[ABS tect]

Re: 3503 printer not showing up in devices and printers

I did that on one with no effect but I came back today and they are there 🤔... So all is good sorry.

[copier tech]

Re: 3503 printer not showing up in devices and printers

I did that on one with no effect but I came back today and they are there 🤔... So all is good sorry.

Sounds like they are installed on a WSD port not IP check this as will only cause you headaches in the future.

[ridgemill]

Re: 3503 printer not showing up in devices and printers

The spooler could have crashed, usually it will reset itself if you restart it in services.msc / on Windows 10 you can use the Task Manager > Services.

If the built-in devices are listed on Devices and Printers, e.g. Fax, if you delete them, do they still remain? If there are no devices whatsoever, then the spooler is definitely corrupt.

[ABS tect]

Re: 3503 printer not showing up in devices and printers

Sorry I should have been more clear...the issue is resolved. Some needed rebooted others just took some time i guess..

Yes i hate the WSD automatic install...i always disable the WSD device before installing at a customer..thank you guys

[Oze]

Re: 3503 printer not showing up in devices and printers

If you're using Win10 the go to "Run" and type Control Printers to view the old school printer list.
And just saw it's resolved