Utax/Kyocera/Copystar Maintenance Kits as a solution

[Masterchief]

On the Basis that Fuser kits, ITB, Drum units etc cost 3-450 euro's and a Maintenance kit A or B with multiple parts cost 4-5 hundred euro's. The Company has decided to stock up on kits for all machines.

This idea, was my own as some machines on the field would break down and curse Utax for not having FK for any machine when needed.

Do you guys do this also and apart from the 1480/8000 model FK that are like gold to get, what other parts are you having trouble in ordering for repair

Masterchief

[blackcat4866]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

I don't have any rules set in stone.

If I use a part within 30 days, we'll stock 1. Twice, we'll stock 2. Like that. And as you discover the parts that regularly down a machine, yes we'll probably stock one of those even if it's less often than 30 days.

I'm probably in a little different position than a lot of you. I cover KM and KM, plus about 30 other brands, odds and ends machines. There is just no way to stock inventory for 1 model of one series. Not unless they're running a full PM cycle every month, and I sure hope not.

I'm assuming that these PM kits are intended for parting out, then reassembling as replacement parts come in. That's fine as long as somebody is taking the time to get these kits reassembled. Nothing sucks more than opening a PM kit and the drum is missing ... or the cleaning blade ... or somebody stuck the old used part back in the box ... you get the idea. And you just spent an hour prepping the machine for a mostly absent kit. =^..^=

[Masterchief]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

I don't have any rules set in stone.

If I use a part within 30 days, we'll stock 1. Twice, we'll stock 2. Like that. And as you discover the parts that regularly down a machine, yes we'll probably stock one of those even if it's less often than 30 days.

I'm probably in a little different position than a lot of you. I cover KM and KM, plus about 30 other brands, odds and ends machines. There is just no way to stock inventory for 1 model of one series. Not unless they're running a full PM cycle every month, and I sure hope not.

I'm assuming that these PM kits are intended for parting out, then reassembling as replacement parts come in. That's fine as long as somebody is taking the time to get these kits reassembled. Nothing sucks more than opening a PM kit and the drum is missing ... or the cleaning blade ... or somebody stuck the old used part back in the box ... you get the idea. And you just spent an hour prepping the machine for a mostly absent kit. =^..^=

Yes you have hit the nail on the head the kits for Utax 1060/80 are always being tampered with as with the MK716, MK726 and MK855 range... The other techs are always pulling parts out of them and not never notify me or they fail to reorder the part they took. I have often got the hairdryer treatment from the boss for incomplete kits.

When i explain that i cant keep watch, or the other techs say he gave permission, My SM will say

Its my job i should have noticed or i should be looking on the comp for parts usage. its an excuse for everyone, i dont clear calls yes i issue parts to techs but so does the CC when she clears their calls. Im always liable to fault for these techs that dont care about giving me extra work.

[Larryo]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

If you are a dealer and are concerned about warranties (as you should be) you cannot warranty a unit from a pm kit. If you buy the kit, you have to warranty the entire kit, even if you use, say, the drum unit and nothing else. You have to send the drum unit AND the contents of the kit back for warranty. Kyocera's warranty policy dictates that the dealer put some work into keeping the serial numbers on the units in order and doing the part number/serial number inputs on line. Kyo's are darn near free to service if you work the warranties properly. Do
the parts expenditures hit your P&L when you buy them or when you use them? Makes a big difference in how you purchase your parts and supplies.

[blackcat4866]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

I am entirely against using PM kits in this way. It's certainly not your responsibility to restock parts you can't know have been used. It's time to turn the tables. If your tech uses a part from a kit he's got to re-stock his own kit. If he doesn't his inventory is off, or his next PM will be missing parts. But in the end it's his kit, his problem, not yours. The one thing I do see as your responsibility is clarifying who's responsibility a tech's parts are. =^..^=

[Masterchief]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

No see Blackcat, Im techy by morn and Stores Manager by afternoon to deal with all couriers deliverys etc.

I have kits for all machines upstairs all in a row from small to large for most machines, at 1-2 kits per machine. I am out in the morning but other techs are in and thats when they do there work. They are obliged to fill in a parts removal sheet when they take a part/kit etc but dont. I fight a loosing battle everyday with this.

i cant lock it up cos no one will be able to get parts, and the call co wont go up cause she too lasy, they get away with it. I did try it once but i got suspended for not putting a PM660b back into a MK660a after i took it to do a call and got to busy to fit the new parts into the old.

[Larryo]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

So I take it you aren't a factory authorized dealer? If you are and you are not waorking the waranty you are giving away money eveyr month. We warranty aroung ten thousand a month!!

[Masterchief]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

No we are a dealer and we do warranties, but the techs feel it take too long and dont bother or could not be ar**d

[banginbishop]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

No we are a dealer and we do warranties, but the techs feel it take too long and dont bother or could not be ar**d

I work for an authorised kyo dealer and if the item is on back order with kyocera we are allowed to fit the whole pm kit regardless if it only needs 1 item eg fuser. The warranty is claimed against the whole pm kit as its kyoceras fault if the item is on back order and we do fit the whole pm kit and as stated kyoceras warranties are the best for free servicing.

[Masterchief]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

I work for an authorised kyo dealer and if the item is on back order with kyocera we are allowed to fit the whole pm kit regardless if it only needs 1 item eg fuser. The warranty is claimed against the whole pm kit as its kyoceras fault if the item is on back order and we do fit the whole pm kit and as stated kyoceras warranties are the best for free servicing.

If UTAX had put this in place, i would of been a very happy boy. If we had to wait on a part and it was not going to be in for 3 weeks, We could use a part from the PM kit but had to put the ordered part back into it.

We had a CDC1945 with all the bits brand new from the release date, 2 weeks later 2 drums and the TB fail. I log the spares order to UTAX, and they email back that they wont have the TB in stock for about 30 days. They Claimed to have tried Kyo/Copystar etc. My SM hit the roof and the Customer was pissed off, It was just as well i had ordered both MK for this machine, and we could take the parts out of the 2 kits. I then had to put the parts back in the kits DAMN Kyocera make it easy

[Masterchief]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

If you are a dealer and are concerned about warranties (as you should be) you cannot warranty a unit from a pm kit. If you buy the kit, you have to warranty the entire kit, even if you use, say, the drum unit and nothing else. You have to send the drum unit AND the contents of the kit back for warranty. Kyocera's warranty policy dictates that the dealer put some work into keeping the serial numbers on the units in order and doing the part number/serial number inputs on line. Kyo's are darn near free to service if you work the warranties properly. Do
the parts expenditures hit your P&L when you buy them or when you use them? Makes a big difference in how you purchase your parts and supplies.

Hi Larry
Im not a dealer, i just control the ins and outs. The Utax crowd dont let us warranty a whole kit, this would be great if they did. If a MC breaks down because a fuser goes bust, I can take a FK from a kit and replace but i must order a Fusin Kit and put it back in the box and claim the warranty on the old fuser. Its a loss i know

The whole kit for a colour machine cost 80euro more than a single Fusking kit

Masterchief

[banginbishop]

Re: Utax/Kyocera/Copystar Maintenance Kits as a solution

without sounding smug, the bigger the dealer the more power you have with kyocera. we sell a lot of there kit and they know we wouldnt let a customer wait 30 days for a fuser, drum because they are out of stock. Its there fault so they have to let us fit a whole pm kit and claim the whole amount back. done it loads of times an authorised to do so.