Error message: bizhub C224e

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  • verissimo lobato
    Junior Member
    • Jul 2015
    • 2

    #1

    [Dead] Error message: bizhub C224e

    I have one mfp bizhub c22e, it was being fixed by me . but now when I switch on the machine , is says : this is invalid externeal memory, please make sure the external memory. and I tried ti update the firmware in panel says N.G
  • SmellsHot
    Head Tech

    500+ Posts
    • Dec 2009
    • 512

    #2
    Re: Error message: bizhub C224e

    It doesn't recognize your thumb drive. Try another one. Make sure you are loading firmware in the service port too
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

    Comment

    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8107

      #3
      Re: Error message: bizhub C224e

      Yes, this model only seems to accept up to a 2gb thumb drive, even then some brands it won't like!
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk

      Comment

      • emujo
        Field Supervisor

        2,500+ Posts
        • Jun 2009
        • 3009

        #4
        Re: Error message: bizhub C224e

        If you are getting that message at power on, then you must have a problem with the firmware service port...sounds like you have accidently plugged something into the firmware port.. The MFP will boot properly with the port open and nothing inserted, but if you have a USB keyboard or any other USB device( not loaded with the correct firmware) plugged in at power on the MFP will try to read the device and will give you that message. If you are getting the message during normal operation, then it is just a problem with the thumb drive, and we have used 16gb drives with success, the problem is with drives that have multiple partitions, or security features (like U3)...These are problematic and will not be read properly. Emujo
        If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5459

          #5
          Re: Error message: bizhub C224e

          Check the USB ports nothing must be plugged in.
          What did you attempt on the machine?
          Whatever

          Comment

          • Copier Addict
            Aging Tech

            Site Contributor
            10,000+ Posts
            • Jul 2013
            • 14422

            #6
            Re: Error message: bizhub C224e

            You also have to make sure the firmware is loaded onto the thumb drive properly

            Comment

            • nicabocca
              Junior Member
              • May 2015
              • 6

              #7
              Re: Error message: bizhub C224e

              I have had these before. We normally just use a different branded flash drive or some techs have accidentally plugged it into a standard port and not the service usb port.

              Comment

              • EarthKmTech
                Step aside, noob

                1,000+ Posts
                • May 2009
                • 2139

                #8
                Re: Error message: bizhub C224e

                I use an 8gb flash drive. It's fast and it gives me no problems on any machine.

                it is metal too, so survives being crushed in the tool bag too without so much as a scratch.

                Kingston USB Flash Drive Datatraveler DT SE9 Metal Ring Capless PC MAC 8GB DTSE9 | eBay

                Comment

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