Bizhub 162 - Prn Error

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  • james2015
    Technician
    • Jul 2015
    • 14

    Bizhub 162 - Prn Error

    Hello,

    When I tried to print from Computer, the copier shows an error "Prn Error"

    Model : Knoical Minolta bizhub 162

    Thanks.
  • blackcat4866
    Master Of The Obvious
    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22545

    #2
    Re: Bizhub 162 - Prn Error

    What driver are you using? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • rrrohan
      Service Manager
      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1967

      #3
      Re: Bizhub 162 - Prn Error

      Is the copier working for copies

      Can you Ping the copier

      Have you tried restarting your print spooler?

      we need way more info

      Comment

      • EarthKmTech
        Step aside, noob
        1,000+ Posts
        • May 2009
        • 2141

        #4
        Re: Bizhub 162 - Prn Error

        these machines are pretty dumb, it is probably complaining about a mismatched paper size request.

        Been a while since I saw one of these p.o.s but you should be able to get the reason for the error out of the machine which will then make it self explanatory.

        Whats the point of telling you theres an error with no reason...

        Comment

        • james2015
          Technician
          • Jul 2015
          • 14

          #5
          Re: Bizhub 162 - Prn Error

          Originally posted by blackcat4866
          What driver are you using? =^..^=
          I'm using GDI Driver (Version - 1.10,downloaded from konica minolta's website) in windows Xp.

          Thanks.

          Comment

          • james2015
            Technician
            • Jul 2015
            • 14

            #6
            Re: Bizhub 162 - Prn Error

            Originally posted by rrrohan
            Is the copier working for copies

            Can you Ping the copier

            Have you tried restarting your print spooler?

            we need way more info
            Yes, the copier works for direct copies, but not from the computer.

            I've tried restarting the print spooler, even then , it didnt work.

            Thanks. Any other ideas ?

            Comment

            • james2015
              Technician
              • Jul 2015
              • 14

              #7
              Re: Bizhub 162 - Prn Error

              Originally posted by EarthKmTech
              these machines are pretty dumb, it is probably complaining about a mismatched paper size request.

              Been a while since I saw one of these p.o.s but you should be able to get the reason for the error out of the machine which will then make it self explanatory.

              Whats the point of telling you theres an error with no reason...
              Hello,

              Are you saying there's no solution to this ?

              Thanks.

              Comment

              • Hansoon
                Field Supervisor
                Site Contributor
                2,500+ Posts
                • Sep 2007
                • 3237

                #8
                Re: Bizhub 162 - Prn Error

                I'm using GDI Driver
                Perhaps your machine has the optional IC-205 controller than it would need a PCL driver.

                Hans
                " Sent from my Intel 80286 using MS-DOS 2.0 "

                Comment

                • james2015
                  Technician
                  • Jul 2015
                  • 14

                  #9
                  Re: Bizhub 162 - Prn Error

                  Originally posted by Hansoon
                  Perhaps your machine has the optional IC-205 controller than it would need a PCL driver.

                  Hans
                  Hello,

                  I dont think there's a problem with the driver, because the printer gets the command but fails to print, i think there is an error in the machine.

                  Any other solutions ?

                  Comment

                  • rrrohan
                    Service Manager
                    Site Contributor
                    1,000+ Posts
                    • Sep 2011
                    • 1967

                    #10
                    Re: Bizhub 162 - Prn Error

                    I always tell customers to use PCL. I seriously doubt its anything wrong with copier if it copies. Downloading as that driver I'm confident that's all it is

                    Sent from my SM-G900I using Tapatalk

                    Comment

                    • Hansoon
                      Field Supervisor
                      Site Contributor
                      2,500+ Posts
                      • Sep 2007
                      • 3237

                      #11
                      Re: Bizhub 162 - Prn Error

                      gets the command but fails to print
                      Yep, that's what I'm saying. The wrong command.

                      Hans
                      " Sent from my Intel 80286 using MS-DOS 2.0 "

                      Comment

                      • Copier Addict
                        Aging Tech
                        Site Contributor
                        10,000+ Posts
                        • Jul 2013
                        • 12499

                        #12
                        Re: Bizhub 162 - Prn Error

                        I think if you press the "Printer" button it will display what the problem is.
                        Hope this helps.

                        Comment

                        • allan
                          RTFM!!
                          5,000+ Posts
                          • Apr 2010
                          • 5402

                          #13
                          Re: Bizhub 162 - Prn Error

                          Make sure if its got an IC on. Its happens to me a lot if i get to a site i have not been to before. Find the right controler driver if that is the case.
                          Whatever

                          Comment

                          • james2015
                            Technician
                            • Jul 2015
                            • 14

                            #14
                            Re: Bizhub 162 - Prn Error

                            Hello,

                            I've installed the pcl6 driver and now it's working fine..

                            Btw, does anyone know if this copier has a scanning option (Scanning from Computer).. ??

                            THANKS..

                            Comment

                            • rrrohan
                              Service Manager
                              Site Contributor
                              1,000+ Posts
                              • Sep 2011
                              • 1967

                              #15
                              Re: Bizhub 162 - Prn Error

                              Knew it was a driver issue esp when you said GDI.

                              Scanning from PC, don't you mean scan to PC?

                              AFAIK it does unless machine is so old and that's optional. Not old enough to know that vintage machine sorry

                              Sent from my SM-G900I using Tapatalk

                              Comment

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