Bizhub C454e deleting driver

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  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8106
    #1

    [Misc] Bizhub C454e deleting driver

    Hi all,

    I have a weird one here, customer has a c454e installed on their print server they are also using equitrac, it was all set up a couple of months ago & has been running fine.

    However now each morning when they log on they find the printer driver has been deleted on each users machine, their IT dept reinstalls it, all is fine until the next day when they log on in the morning & it has disappeared again.


    This is how the customer has reported the fault, they are a very long distance away so am yet to visit the site, however am at a loss as to what could cause this, surely it must be a Windows issue? not the copier side?

    Any advice would be appreciated.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk
    ​
    Tags: None
    • srvctec
      Former KM Senior Tech

      500+ Posts
      • Oct 2009
      • 827
      #2
      Re: Bizhub C454e deleting driver

      It would almost have to be a Windows thing. What version of Windows are they using? There is no way a machine can delete drivers from a PC.
      Last edited by srvctec; 01-11-2016, 08:00 PM.
      Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

        Comment

        • emujo
          Field Supervisor

          2,500+ Posts
          • Jun 2009
          • 3009
          #3
          Re: Bizhub C454e deleting driver

          How were the drivers added to each PC? Group Policy, add networked shared printer? Is this a terminal services (thin client) setup? Sounds like there may be some kind of policy in place that restricts the amount of time user are able to use the shared device. If you set up a local version of the print driver and add the EQ desktop client (not normally needed) will the drivers remain? Emujo
          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5459
              #4
              Re: Bizhub C454e deleting driver

              could be that the configuration gets frozen and loose all gained changes with a scheduled restart.
              It's a good way to protect public computers.
              Whatever

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