Bizhub C554

[copyman]

Customer called and said whenever the last page exits ADF display shows "remove original from glass". They have to turn machine off and back on with main switch to get rid of message and use again. Same thing happens every time they use the ADF.

Thanks in advance

[StrikeR]

Re: Bizhub C554

I had the same problem on C224 - update the firmware, it will fix the issue.

[copier tech]

Re: Bizhub C554

Seen this before, check the attached doc, can cause weird issues

Remove original from the glass message.pdf

[mx6turbo89]

Re: Bizhub C554

In addition to what Copier Tech posted, also re-seat the CCD connector. That is what has fixed it for me in many instances.

[copyman]

Re: Bizhub C554

I had the same problem on C224 - update the firmware, it will fix the issue.

I always get confused with firmware. If I download the "base" firmware at top of list with the latest date will this have all updates up to the firmware date?

Also does the latest "base" firmware have all the "special" firmware included up to that date?

Thanks

[mx6turbo89]

Re: Bizhub C554

I always get confused with firmware. If I download the "base" firmware at top of list with the latest date will this have all updates up to the firmware date?

Also does the latest "base" firmware have all the "special" firmware included up to that date?

Thanks

The latest base firmware will be the most recent stable release, but will not include all the updates of the special firmware. The base firmware should be all that's needed unless you're having a specific problem or error code that needs to be addressed. However, it won't hurt to use the latest special firmware if you choose to do so. Just make sure to read the accompanying PDF to ensure that the changes or 'improvements' it provides won't affect some other function in your machine.

[copyman]

Re: Bizhub C554

Thanks mx6. Just to clarify, both the "special" & "base" firmwares have all the prior updates up to that date?

So unless it is something specific you should always use the one at top of the list?

[mx6turbo89]

Re: Bizhub C554

Thanks mx6. Just to clarify, both the "special" & "base" firmwares have all the prior updates up to that date?

So unless it is something specific you should always use the one at top of the list?

Yes, the latest one will have all the updates of the previous versions along with some additional improvements/fixes. And yes, always choose the one at the top of the list for best results. It's best to use the latest base version unless you have a reason to do otherwise such as to fix a specific error, a functional abnormality, or if SSD recommends that you do so.