[Jamming] bizhub C552 with 99-01 Jams

[MFPs R Now PCs]

We have a bizhub C552 where only Tray 3 intermittently jams with code 99-01 (C9901) and we removed the tray from customer’s machine and tested it at our shop, however the jam/s & code did not move with the tray? We looked in the manual and there are NO procedures of resolution? There's not much on the internet about it and as far as wrong paper size, well the tray runs in our machine just fine and their paper runs in tray 4 smoothly. We've spent hours chasing this, please help with any ideas? Thanks, in advance!

[mx6turbo89]

Re: bizhub C552 with 99-01 Jams

Try checking/replacing the Horizontal Transport Clutch (CL3, the one that drives the transport section above tray 4), part number A00JM20000.

[Woxner]

Re: bizhub C552 with 99-01 Jams

agree with the clutch also check the sensor and lever for the horizontal the get worn. also check the couple on the unit

[Synthohol]

Re: bizhub C552 with 99-01 Jams

Error

jam code 99-01
Replace horizontal transport clutch (p/n A00JM20000).
Error

jam code 99-01


Root Cause
Troubleshooting jam code 99-01 (9901).

Workaround/Fix
Please take the following actions.
1. Initial check items.
a. Does the paper meet product specifications? a Replace paper.
b. Is the paper curled, wavy or damp? a Replace paper.
c. Is a foreign object present along the paper path, or is the paper path deformed or worn? a Clean the paper path and replace any suspect parts if necessary.
d. Are rollers dirty, deformed or worn? a Clean or replace the defective roller(s).
e. Are the edge guides and trailing edge stops in all the correct positions to accommodate the paper? a Set as necessary.
f. Are the actuators operating correctly? a Replace the defective actuator.
2. Check for the paper left in the machine.
3. Check to see if the size or type of the paper specified on the control panel or printer driver coincides with that of the paper actually loaded.
4. One possible cause is a control erratic operation. So, power OFF/ON the main power switch and run the print cycle again.
5. Upgrade the firmware.
6. Replace the PRCB.



7. Replace the MFPB.




If unable to recover from the jam code, please attempt to take the following actions.
1. Check if the actuator of timing roller sensor freely moves. a If not, replace the actuator or torsion spring.
2. Check if the paper intermittently slips at the timing roller.
a. Check if the surface of timing rollers looks dirty, damaged or deteriorated. a If so, clean the timing rollers up or replace them with new ones.
b. Check if the bushings for the timing roller are dirty or deteriorated. a If so, clean the axis and bushings then lubricate or replace them.
c. Check if the Tray 1/2 vertical transport rollers/rolls rotate smoothly. a If not, replace the one way clutch gear. Clean the rollers/rolls or lubricate the bushings.
3. Check if multiple feed of papers happens. a If so, replace the separator and the feed roller.