How can I disable a PKI card reader that was previously installed on a 363?

[Ad3t0]

I have a customer with a 363 that used to have a PKI card reader installed on it I've tried to disable it in service mode except there appears to be a missing UnSet options. The pictures below are of two different machines that are both 363's. One of them doesn't have this problem and the other does. What can I do to "UnSet" the PKI card reader?

Thanks in advance to anyone who has any input!


Print1.jpg

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[Synthohol]

Re: How can I disable a PKI card reader that was previously installed on a 363?

you can try to initialize system data then put movie data back on it.

[blackcat4866]

Re: How can I disable a PKI card reader that was previously installed on a 363?

you can try to initialize system data then put movie data back on it.

Additionally you may need to got into Billing Mode and turn it off. =^..^=

[emujo2]

Re: How can I disable a PKI card reader that was previously installed on a 363?

There are a few soft switch settings that are enabled to put the device in PKI mode. I'm not sure that a data clear will reset these switches. Emujo

[habik]

Re: How can I disable a PKI card reader that was previously installed on a 363?

Service Manual says you have to default SSW. There is minimum of 2 SSW. Have you got a manual?

[Ad3t0]

Re: How can I disable a PKI card reader that was previously installed on a 363?

I do have a manual what is SSW? I searched the manual for it but it didn't return any results. Thanks for your help!

[habik]

Re: How can I disable a PKI card reader that was previously installed on a 363?

I do have a manual what is SSW? I searched the manual for it but it didn't return any results. Thanks for your help!

System 2 > Soft Switch

[mitchl]

Re: How can I disable a PKI card reader that was previously installed on a 363?

I have the info to restore normal operation up to the 4 series if you ever need it. Figure someone may run into this again if they pick up a retired DOD machine or similar that had lots of security.

[Cantechman]

Re: How can I disable a PKI card reader that was previously installed on a 363?

You may have to clear all data. That will erase all user settings as it if was a new install.

I have a customer with a 363 that used to have a PKI card reader installed on it I've tried to disable it in service mode except there appears to be a missing UnSet options. The pictures below are of two different machines that are both 363's. One of them doesn't have this problem and the other does. What can I do to "UnSet" the PKI card reader?

Thanks in advance to anyone who has any input!


[ATTACH=CONFIG]36801[/ATTACH]

[ATTACH=CONFIG]36802[/ATTACH]

[mitchl]

Re: How can I disable a PKI card reader that was previously installed on a 363?

You may have to clear all data. That will erase all user settings as it if was a new install.

Whats your email address and I will send you the info. You also need to go in and see if they had it hooked to an external server delete it. Plus you need to look in stop 9 in service and make sure the function choice is set to unset. In admin make sure the account track isnt turned on also. Do all this after following the instructions that I send you. You should also update the firmware to non-PKI although some have special FW and some dont, I guess it depends on the level of security they were trying to achieve.